operations lead, Retail -Chicago Reserve Roastery

Starbucks Coffee Company is a globally recognized leader in the coffee industry, renowned for its commitment to quality, community, and sustainability. Since its inception, Starbucks has transformed the coffee experience by not only offering premium coffee beverages but also fostering a culture of connection and inclusivity, creating a unique space where customers and partners feel valued and inspired. The Chicago Roastery, part of the Starbucks Reserve portfolio, represents the pinnacle of Starbucks' dedication to craft, innovation, and elevated coffee experiences. This Reserve location serves as a flagship destination, blending artisanal coffee-making techniques with dynamic shared experiences for customers to enjoy. Starbucks Reserve stores and kitchens across the United States further emphasize the brand's mission of delivering rare and exceptional coffee products within welcoming environments. This operation is key to Starbucks' strategy to distinguish itself in the specialty coffee market and attract both coffee aficionados and casual consumers looking for premium service and unique offerings.

The Operations Lead role at the Chicago Roastery is an essential leadership position contributing directly to the success and quality of the Starbucks Reserve brand experience. This position involves working closely with the operations managers, associate managers, and specialists to oversee and assist in the execution of store operations during scheduled shifts. The Operations Lead embodies Starbucks' guiding principles by modeling integrity, honesty, and professionalism while promoting the company's mission and values. They maintain composure during high volume or unusual situations and ensure that operational standards are upheld, delivering legendary customer service and a consistent Starbucks Reserve experience.

In this role, the Operations Lead anticipates customer and store needs by monitoring cues and communicating effectively with management to address those needs promptly. They play a vital part in training new partners, providing positive reinforcement and coaching to support staff development. Maintaining a positive and professional workplace culture, they foster excellent relationships with partners, enhancing teamwork and collaboration. Operational excellence is demonstrated through strict adherence to Starbucks Reserve policies, including cash handling, health, safety, and security standards. Additionally, the Operations Lead manages the responsible service of alcohol in compliance with all relevant laws and company policies.

The position requires flexibility to work varied schedules that may include early mornings, evenings, weekends, nights, and holidays. Strength and stamina are also necessary, as the role involves regular lifting of weights up to 35 pounds. Attention to detail, strong work ethic, multitasking abilities, and interpersonal skills are highly valued. Additional language skills are beneficial but not mandatory.

Starbucks partners, including those in leadership roles such as this, benefit from comprehensive health and wellness programs, financial planning resources, and educational assistance through initiatives like the Starbucks College Achievement Plan. This demonstrates Starbucks’ commitment to supporting both the professional growth and personal well-being of its workforce. The company values diversity and equal opportunity, ensuring an inclusive hiring process regardless of background or status.

As an Operations Lead at the Starbucks Chicago Roastery, you will have the opportunity to inspire with every cup, contribute meaningfully to a globally respected brand, and grow alongside a supportive team committed to operational excellence and exceptional customer experiences.