operations lead, Mixology - Chicago Roastery

Starbucks Coffee Company, a global leader in the coffeehouse industry, is renowned for its dedication to coffee excellence, community building, and creating a welcoming atmosphere where customers can connect and enjoy unique experiences. Established as a company with values centered around quality, integrity, and respect, Starbucks continues to expand its reach with innovative concepts like Starbucks Reserve®, which features premium, small-lot coffee offerings in flagship locations, Reserve Stores, and Reserve Kitchens across the United States.

Starbucks Reserve® is a special part of the Starbucks portfolio, designed to celebrate the craft of coffee and provide a sense of belonging and connection. This highly curated brand experience offers guests a unique blend of artisanal beverages, elevated dining options, and a dynamic environment for community gathering. The Chicago Roastery location is part of this elite reserve network, showcasing the artistry and innovation behind Starbucks’ coffee story.

The role of Operations Lead in Mixology at the Chicago Roastery is crucial in supporting the successful execution of the Starbucks Reserve® experience. This position is a leadership opportunity that contributes to operational excellence and ensures the delivery of high-quality products and exemplary customer service. Operations Leads work closely with operations managers, associate managers, and specialists to oversee store functions during scheduled shifts. The role demands a dedication to Starbucks’ guiding principles, a strong sense of integrity, and an ability to foster a positive, collaborative team environment.

Operations Leads are entrusted to maintain calm and composure during high-volume or unexpected situations, setting a professional example for the team. They proactively anticipate both customer and store needs, communicating effectively with management to tailor the store’s response to each unique shift. A major part of this role includes supporting training and development of new partners, reinforcing successful performance, providing constructive feedback, and contributing to overall team success.

This position also requires strict adherence to Starbucks Reserve® operational policies, including cash handling procedures, health and safety regulations, and legal requirements related to alcohol service. The Operations Lead ensures the compliance of all store activities with state and federal laws as well as company standards. Additionally, the role promotes storytelling and brand communication around Starbucks Reserve® Kitchen’s food and culture, enhancing guest engagement.

Working flexible hours, including mornings, evenings, weekends, and holidays, is essential, and physical stamina is required as the role involves carrying weights up to 35 pounds consistently. The Operations Lead must demonstrate strong multitasking capabilities, attention to detail, and effective interpersonal skills to build and maintain positive relationships with partners and customers alike. This position is ideal for candidates who thrive in a fast-paced retail or restaurant environment and who are passionate about delivering legendary service.

Starbucks offers comprehensive benefits to its partners, including medical, dental, and vision insurance, life insurance, paid parental leave, vacation accrual, sick time, holiday pay, and retirement savings programs with employer matching. Partners also have access to educational programs such as the Starbucks College Achievement Plan and financial well-being tools that support long-term growth and wellness.

Joining Starbucks means becoming part of a diverse team committed to inclusion and equal opportunity, where every partner is respected and valued. Starbucks is dedicated to providing reasonable accommodations for applicants with disabilities and supports an inclusive workplace culture. This is an exceptional opportunity to contribute to the iconic Starbucks Reserve® brand in one of its most prestigious locations while growing your leadership career and making an impact in a beloved global company.