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operations lead, Back of House - Chicago Roastery

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $24.13 - $27.39
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid parental leave
Paid vacation
Sick Time
Holiday pay
Retirement Plan
Stock program
Tuition coverage
Financial wellbeing tools
Disability insurance
family expansion reimbursement

Job Description

Starbucks Coffee Company is a globally recognized leader in the coffee industry, known not only for its exceptional coffee offerings but also for fostering a strong sense of community and connection among its customers and partners. Founded with a mission to celebrate the rich tradition of coffee and create a unique experience for its guests, Starbucks has grown into a household name with thousands of stores worldwide. Within its expansive portfolio, Starbucks Reserve® stands out as a premium brand that emphasizes craft, innovation, and a place of belonging. Starbucks Reserve® locations include unique flagship stores, Reserve Kitchens, and specialized roasteries... Show More

Job Requirements

  • Customer service experience in retail and/or restaurant environment
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Ability to carry 35lb on a consistent basis
  • Identify, train, and model adherence to health and safety standards at all times

Job Qualifications

  • High attention to detail, strong work ethic, ability to multitask and prioritize
  • Additional languages beneficial
  • Meet store operating policies and standards
  • Effective oral and written communication skills
  • Ability to lead the work of other
  • Ability to learn quickly
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships

Job Duties

  • Act with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks
  • Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example
  • Anticipate customer and store needs by constantly evaluating the environment and customer for cues
  • Communicate information to the manager so that the appropriate response can be made to create the Starbucks Reserve experience during each shift
  • Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • Provide feedback to the operations manager
  • Contribute to a positive environment
  • Deliver legendary service to each customer
  • Develop a positive and professional working relationship with each partner
  • Execute operational assignments during scheduled shifts
  • Leverage functional systems consistently to support delivery of the Starbucks Reserve experience
  • Follow Starbucks Reserve operational policies and procedures, including those for cash handling, health, safety, and security
  • Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards
  • Maintain regular and consistent attendance and punctuality
  • Engage in storytelling and communication of the Starbucks Reserve Kitchen brand, food, and culture

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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