Operations Food & Beverage Manager

Marriott International is a leading global hospitality company with a rich heritage dating back to 1937. The company is known for its world-class hotels and resorts that provide exceptional guest experiences across the globe. One of its prominent brands, Sheraton Hotels & Resorts, represents a dedication to creating a sense of belonging in over 400 communities worldwide. Marriott International is committed to fostering a diverse and inclusive work environment, valuing the unique backgrounds, talents, and experiences of its associates. As an equal opportunity employer, Marriott welcomes applicants from all walks of life, including those with disabilities, veterans, and those with criminal histories in accordance with relevant laws. Marriott’s commitment to its employees extends to creating opportunities for personal and professional growth, making it a preferred destination for anyone looking to build a rewarding career in hospitality.

This full-time management role is based at the Sheraton located at 1230 J Street, Sacramento, California, where the successful candidate will oversee day-to-day Food and Beverage (F&B) operations. The position offers an annual pay range of $70,310 to $82,000, with eligibility for bonuses. The Food and Beverage Manager is responsible for supervising daily F&B shift operations while ensuring compliance with all established policies, standards, and procedures, ultimately driving customer satisfaction and operational excellence.

The incumbent will manage the team to maintain quality service standards that meet and exceed guest expectations on a daily basis. Part of the role involves maintaining and adhering to the operating budget to ensure financial objectives are met while also complying with legal regulations. This role requires strategic planning to set specific goals, prioritize tasks, and organize workflows effectively. A critical element of the role is to foster a positive team environment where mutual respect, motivation, empowerment, and passion for guest service are cultivated.

The Food and Beverage Manager plays a vital role in managing staffing levels, monitoring employee productivity, and supporting supervisors in meeting the evolving needs of their teams. The role involves conducting monthly self-inspections and ensuring that all equipment is operational and well-maintained. In addition, the manager will oversee cleaning programs and collaborate with employees to enhance service quality continually.

Exceptional customer service is a cornerstone of this role. The manager will lead by example, ensuring that all team members demonstrate the brand’s service culture and proactively address any guest concerns to maintain high satisfaction and retention levels. Regular review of guest feedback and timely response to customer service department requests are part of the responsibilities.

Additional duties include providing clear communication and guidance to staff, setting performance standards, problem-solving, and occasionally performing essential hourly job functions as needed. A strong understanding of budgets, operating statements, and payroll reports is essential, alongside extending professionalism and courtesy to the team at all times.

Joining the Sheraton family means becoming part of a global community committed to being 'The World’s Gathering Place.' It is an opportunity to be part of a prestigious portfolio of brands under Marriott International, where associates are encouraged to be their best selves, make meaningful contributions, and experience personal fulfillment through their career journey.