Operations Director

MSI is a reputable company founded in 1975, renowned as a leading supplier of flooring tile, countertops, wall and backsplash tile, and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI operates more than 50 state-of-the-art showrooms and distribution centers throughout the United States and Canada. Their extensive product line includes Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone, and pavers imported from over 36 countries across six continents. MSI has built its reputation on providing high-quality materials and exceptional service to a broad customer base, which includes contractors, fabricators, architects, designers, and retail customers.

MSI has received a series of prestigious honors that underscore its status as a leader in the industry, such as being named one of the top 5 fastest growing companies by the OC Business Journal, earning the Supplier Diversity Award from Home Depot, being recognized as the number one Flooring Distributor multiple years consecutively by Floor Covering Weekly, winning multiple Top Workplaces Awards, and celebrating its founder who was named Entrepreneur of the Year by Ernst and Young. MSI maintains a commitment to diversity, equity, and inclusion, offering an environment where all employees can thrive free from discrimination and with reasonable accommodations provided as needed.

The Operations Director at MSI plays a critical leadership role within the warehouse management sphere, overseeing the effective management of warehouse operations in a 200,000 square foot facility. This full-time, salaried position commands an annual salary range from $115,000 to $135,000, depending on experience, education level, and annual bonuses. The work schedule typically includes Monday to Friday from 8:00 AM to 5:00 PM, with one Saturday per month from 8:00 AM to 1:00 PM.

This role involves managing daily shipment performance and productivity, with direct supervision over a team of approximately 50 employees. The Operations Director ensures proper staffing for all shifts and functions to accommodate varying workloads and maintains an optimal flow of orders on the floor to support efficient operations. A key responsibility is the development, maintenance, and management of the facility’s quality processes, ensuring on-time shipping performance, and collaborating closely with employees, delivery drivers, and foremen to meet organizational standards. Regular reporting on quality and productivity is also a vital function, with the Director overseeing operational activities to support the distribution center layout and continuous improvement initiatives.

The position requires the Director to lead the facility’s realignment activities, supervise maintenance and supply management, and uphold a safe and compliant working environment. They provide direct supervision and accountability for foremen and strive to increase leadership capability within the team while encouraging professional growth. This role demands strong problem-solving skills, creativity for process improvements, and the ability to manage change effectively in a fast-paced environment. Leadership, communication, and time management skills are essential, alongside a thorough understanding of Distribution and Warehouse Management applications. The candidate also must be proactive, goal-oriented, and adaptable to changing business needs, capable of presenting operational data to the business and leadership team.