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TK Elevator Corporation logo

Operations Coordinator- Service/Repair (Phoenix )

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical Coverage
dental coverage
vision coverage
flexible spending accounts
Health savings account
Supplemental medical plans
short-term disability insurance
long-term disability insurance
basic life insurance
accidental death and dismemberment insurance
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Employee assistance program
Tuition Reimbursement
401(K) retirement savings plan with company match
Paid vacation
Paid holidays
Paid sick leave
Paid parental leave

Job Description

TK Elevator is a leading global company specializing in elevator and escalator manufacturing, installation, repair, and maintenance services. With decades of industry experience, TK Elevator is committed to providing innovative solutions that improve the mobility and safety of people and goods around the world. Known for its strong emphasis on safety, quality, and customer satisfaction, TK Elevator offers a range of opportunities for professionals who want to be part of a company dedicated to engineering excellence and operational efficiency. The company champions a culture where safety is prioritized, and where every employee plays a key role in maintaining high standards... Show More

Job Requirements

  • High school diploma or GED
  • one-year certificate from college or technical school or three to six months related experience and/or training in basic business administration
  • some elevator repair administrative work preferred
  • Oracle database knowledge
  • ability to work in a fast-paced environment
  • strong verbal and written communication skills
  • capability to manage confidential information
  • flexibility to support multiple operational functions
  • capability to liaise with various teams and departments
  • reliable and self-motivated

Job Qualifications

  • High school diploma or GED
  • one-year certificate from college or technical school preferred
  • related experience and/or training in basic business administration
  • some elevator repair administrative work preferred
  • knowledge of Oracle database
  • strong organizational and communication skills
  • ability to handle multiple tasks efficiently
  • attention to detail
  • proficiency with Microsoft Office and database management systems

Job Duties

  • Performs install base maintenance as needed
  • creates safety inspection tickets
  • updates on-call lists and sends detailed notifications to dispatch daily
  • checks technicians in and out and communicates information to dispatch and supervisors
  • provides status updates to national accounts and customers on open work orders and completed callbacks
  • acts as liaison between branch operations and regional dispatch
  • maintains shared calendars for dispatch with field attendance and work scheduling
  • reviews open ticket reports and submits to dispatch
  • tracks operations systems and tool audits
  • assists mechanics with IT downloads on mobile devices and ordering brochures and tools
  • orders new phones and replacements for service department
  • assists managers with safety meetings and maintains documentation
  • completes manual payroll entry forms including daily DVR processing and cost corrections
  • creates parts requisitions and receives parts
  • reviews weekly report of un-received invoices
  • performs research and reviews for service manager including running account history reports and service account reports
  • sends copy of down payment checks to regional accounts receivable
  • submits checks to lockbox
  • monitors pre-invoicing report to ensure safety inspections are processed correctly
  • assigns tickets to mechanics as needed
  • compiles data for legal incidents and lawsuits
  • prepares badging applications and tracks uniforms
  • prepares special reports for high-profile customers
  • reviews work in progress report and submits to regional billers
  • reviews invoice on-hold reports and works with procurement to correct
  • opens and distributes mail and faxes
  • codes local accounts payable invoices and forwards to Oracle invoice email
  • manages vehicles and submits change forms to leaseplan

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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