Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition Reimbursement
401(K) retirement savings plan with company match
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave
Up to six weeks of paid parental leave
Job Description
TK Elevator is a leading global company specializing in the development, manufacturing, and service of elevators, escalators, and related technologies. With a long-standing reputation for innovation, safety, and customer satisfaction, TK Elevator continues to shape the vertical transportation industry worldwide. The company prides itself on its strong commitment to workplace safety, operational excellence, and delivering superior service to its customers. TK Elevator Miami, FL location serves as an important hub for servicing a wide range of elevator systems and providing unparalleled support to national accounts and regional operations. The company fosters an inclusive and collaborative work environment aimed at supporting employee growth and ensuring a safe and efficient workplace for all its team members.
The role of Operations Coordinator - Service based in Miami, FL, is a vital administrative position responsible for supporting the service operations department to function smoothly and efficiently. This position requires a detail-oriented and organized individual who can manage scheduling, documentation, communications, and general operations support to ensure that service technicians and managers have the information and resources they need to perform their duties effectively. The Operations Coordinator will handle duties such as maintenance of the install base, creation of safety inspection tickets, updating on-call lists, communication with dispatch and supervisors, processing payroll forms, managing parts requisitions, assisting with safety meetings, and supporting IT functions for mechanics. This role acts as a liaison between branch operations and regional dispatch, ensuring shared calendars are maintained and operational systems audits are tracked. The coordinator will also assist with legal documentation, prepare special reports for high-profile customers, and manage vehicle lease forms. Given the broad scope of responsibilities, strong multitasking skills and proactive communication abilities are essential for success.
In addition, the role requires the candidate to support various financial and administrative processes such as invoice coding, submission of payments to accounts receivable, review of pre-invoicing and work in progress reports, and interaction with regional procurement departments. Knowledge of Oracle databases is preferred to aid in handling procurement and invoice tasks. The Operations Coordinator will collaborate closely with service technicians, managers, dispatchers, and national accounts to ensure seamless coordination of service deliveries and excellent customer service. This position demands a commitment to workplace safety and adherence to company policies and procedures, emphasizing that the first three letters in workplace safety are “YOU”. The Operations Coordinator position offers an opportunity to be part of a reputable company with a strong culture of safety, employee support, and professional development.
The role of Operations Coordinator - Service based in Miami, FL, is a vital administrative position responsible for supporting the service operations department to function smoothly and efficiently. This position requires a detail-oriented and organized individual who can manage scheduling, documentation, communications, and general operations support to ensure that service technicians and managers have the information and resources they need to perform their duties effectively. The Operations Coordinator will handle duties such as maintenance of the install base, creation of safety inspection tickets, updating on-call lists, communication with dispatch and supervisors, processing payroll forms, managing parts requisitions, assisting with safety meetings, and supporting IT functions for mechanics. This role acts as a liaison between branch operations and regional dispatch, ensuring shared calendars are maintained and operational systems audits are tracked. The coordinator will also assist with legal documentation, prepare special reports for high-profile customers, and manage vehicle lease forms. Given the broad scope of responsibilities, strong multitasking skills and proactive communication abilities are essential for success.
In addition, the role requires the candidate to support various financial and administrative processes such as invoice coding, submission of payments to accounts receivable, review of pre-invoicing and work in progress reports, and interaction with regional procurement departments. Knowledge of Oracle databases is preferred to aid in handling procurement and invoice tasks. The Operations Coordinator will collaborate closely with service technicians, managers, dispatchers, and national accounts to ensure seamless coordination of service deliveries and excellent customer service. This position demands a commitment to workplace safety and adherence to company policies and procedures, emphasizing that the first three letters in workplace safety are “YOU”. The Operations Coordinator position offers an opportunity to be part of a reputable company with a strong culture of safety, employee support, and professional development.
Job Requirements
- High school diploma or GED or one-year certificate from college or technical school or three to six months related experience and or training in basic business administration or an equivalent combination of education and experience
- some elevator administrative work preferred
- Oracle database knowledge preferred
- ability to occasionally lift and or move up to 20 pounds
Job Qualifications
- High school diploma or GED or one-year certificate from college or technical school or three to six months related experience and or training in basic business administration or an equivalent combination of education and experience
- some elevator administrative work preferred
- Oracle database knowledge preferred
Job Duties
- Perform install base maintenance as needed
- create safety inspection tickets
- update on-call lists and send detailed notifications to dispatch daily
- check technicians in and out and communicate information to dispatch and supervisors
- provide status updates to national accounts and customers on open work orders and completed callbacks
- act as liaison between branch operations and regional dispatch
- maintain shared calendars for dispatch with field attendance and work scheduling
- review open ticket reports and submit to dispatch
- track operations systems and tool audits
- assist mechanics with IT downloads and ordering brochures and tools
- order new phones and replacements for the service department
- assist managers with safety meetings and maintain documentation
- complete manual payroll entry forms including daily DVR processing and cost corrections
- create parts requisitions and receive parts
- review weekly reports of un-received invoices
- perform research and review for service manager including account history and service reports
- send copies of down payment checks to accounts receivable
- submit checks sent to branch for service to lockbox
- monitor pre-invoicing reports to ensure accurate ticket processing
- assign tickets to mechanics as needed
- compile data for legal documentation
- prepare badging applications and uniform orders for service
- prepare special reports for high-profile customers and provide national accounts with updates
- review work in progress reports and submit to regional billers
- review invoice on-hold reports and work with procurement to correct
- code local accounts payable invoices and forward to Oracle invoice email
- manage vehicles and submit change forms to LeasePlan
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
