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Operations Coordinator - Fresno State Student Housing
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Benefits
401(k)
401(k) matching
Dental Insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
California State University, Fresno Foundation is a prominent nonprofit organization dedicated to supporting the academic and extracurricular initiatives at California State University, Fresno (Fresno State). Established with the mission to enhance educational opportunities, the Foundation manages various programs, partnerships, and resources that contribute to the success of Fresno State students and the broader campus community. Operating as a crucial support entity within the university system, the Foundation ensures that students have access to comprehensive services and facilities that foster a conducive learning environment. The organization is deeply committed to the advancement of higher education and actively works to maintain a... Show More
Job Requirements
- High school diploma or GED required
- Two (2) or more years of administrative, operations, and/or customer service experience required
- Proficiency in Microsoft Office, Google email/calendar, and Adobe products
- Ability to learn Housing and University software programs (e.g., StarRez, Maxient, JD Edwards and UKG)
- Knowledge of compliance standards related to student records, safety reporting, or privacy regulations such as Clery Act and FERPA
- Strong customer service skills
- Experience managing confidential or sensitive information with discretion
- Strong interpersonal and communication skills
- Ability to handle high-volume, detail-oriented work accurately
- Ability to exercise sound judgment and maintain composure in sensitive situations
- Ability to interpret Student Housing policies
- Ability to establish cooperative working relationships
- Valid driver’s license, reliable transportation, and proof of insurance may be required
Job Qualifications
- High school diploma or GED required
- Bachelor’s degree preferred
- Two (2) or more years of administrative, operations, and/or customer service experience required
- Experience in higher education, student services, residential life, or a related environment preferred
- Proficiency in Microsoft Office, Google email/calendar, Adobe products
- Proficiency in, or the ability to learn, Housing and University software programs (i.e. StarRez, Maxient, JD Edwards and UKG)
- Knowledge of compliance standards related to student records, safety reporting, or privacy regulations (e.g., Clery Act, FERPA)
- Strong customer service orientation
- Experience managing confidential or sensitive information with a high level of discretion and professionalism
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse populations, including students and families
- Ability to handle high-volume, detail-oriented work with accuracy and efficiency
- Ability to exercise sound judgment, maintain composure, and respond appropriately in complex or sensitive situations
- Ability to understand and interpret Student Housing policies to residents
- Ability to establish and maintain cooperative working relationships with student residents, campus community, and the general public
Job Duties
- Serve as a primary liaison for students, families, staff, and community members, providing responsive, professional, and solutions-oriented support
- Coordinate the documentation, tracking, and maintenance of sensitive incident reports using University system (Maxient), ensuring compliance with university policies and regulatory requirements
- Perform a high volume of data entry, including processing housing applications and resident records, emphasizing accuracy and confidentiality
- Generate and compile reports using University systems (i.e. StarRez, Maxient) to support operational and compliance needs
- Track, log, and maintain Clery Act–mandated incident reports to comply with reporting requirements
- Process and manage administrative documentation (e.g., requests, petitions, and housing-related forms) with efficiency and attention to detail
- Coordinate Atrium front desk operations, including staffing and schedules to ensure consistent coverage
- Schedule meetings and appointments for students and professional staff
- Prepare professional written materials, including correspondence, reports, presentations, flyers, and spreadsheets
- Maintain organized and accurate filing systems for both electronic and physical documents
- Provide backup coverage for the Atrium front desk as needed
- Maintain strict confidentiality and professionalism when handling sensitive information and situations
- Contribute to a collaborative, service-focused team environment
- Demonstrate reliable attendance and adherence to work schedules
- Assist with special projects and additional responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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