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Operations Coordinator

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work arrangements

Job Description

Kirkland & Ellis LLP is a globally recognized law firm known for setting the standard for legal excellence rather than just meeting it. The firm’s culture revolves around teamwork, creativity, and a steadfast commitment to continuous growth and innovation. With over 7,000 employees, including more than 4,000 attorneys spread across 24 offices worldwide, Kirkland & Ellis handles some of the most complex legal challenges with bold ideas and innovative solutions. The firm’s professionals share a strong dedication to excellence and are committed to making meaningful contributions that advance global business, investment, and innovation. This commitment to quality and service makes Kirkland & Ellis one of the leading law firms globally, creating a dynamic and supportive work environment for all its employees.

The Operations Coordinator position at Kirkland & Ellis is based in the Salt Lake City office and offers an exciting opportunity to be involved in the daily operational success of a premier legal establishment. The role is hands-on and multifaceted, providing critical support in various areas including office services, mail and delivery, print production, facilities management, food services, supplies, guest services, space planning, as well as safety and security initiatives. This multi-dimensional role ensures the smooth and efficient functioning of office operations, supporting both attorneys and staff in a fast-paced professional environment.

This position is highly visible within the office and interacts frequently with various departments, demanding strong judgment, discretion, and excellent customer service skills. The coordinator will be responsible for working collaboratively with operations teams to streamline processes and improve service delivery. Duties also include tracking project progress, managing documentation, coordinating print and mailroom services, supporting facilities upkeep, and assisting with emergency preparedness initiatives. The role is essential in maintaining a seamless operational environment that enables legal professionals to focus on their work without distraction.

Candidate responsibilities extend to managing print production tasks using high-volume printers, scanners, and copiers, processing files and documents, coordinating mail and courier services, handling specialty packaging requests, and supporting office maintenance and moves. Additionally, the Operations Coordinator assists with safety programs including emergency drills and training, maintaining communication with physical security and building management, as well as serving as a liaison to property management for facility-related issues.

Kirkland & Ellis values customer service and expects this role to provide a high level of support to attorneys, staff, and visitors, fostering strong relationships and ensuring client satisfaction. The position requires a professional demeanor, the ability to manage multiple priorities, effective communication skills, and a proactive approach to problem-solving. The job demands a degree of physical activity such as lifting up to 25 pounds and navigating the office environment. Overall, this role is critical in supporting the operational backbone that keeps the Salt Lake City office productive and running efficiently.

The firm encourages candidates who are enthusiastic and meet most qualifications to apply, even if every requirement isn’t met perfectly. As an equal opportunity employer, Kirkland & Ellis ensures that all hiring decisions are made without discrimination or bias, fostering an inclusive and diverse workplace. This is an excellent opportunity for professionals with experience in operations, facilities, or office services looking to grow their careers in a prestigious and forward-thinking legal firm environment.

Job Requirements

  • Bachelor’s degree preferred or equivalent relevant experience
  • Minimum of 3 years of experience in operations, facilities, or office services roles
  • Experience in mailroom and/or print production environment strongly preferred
  • Strong customer service orientation
  • Excellent organizational and multitasking skills
  • Strong interpersonal skills
  • Effective written and verbal communication skills
  • Ability to work independently and collaboratively
  • Professional demeanor with strong judgment and discretion
  • Ability to lift up to 25 pounds
  • Proficiency in Microsoft Office Suite
  • Familiarity with print production and document management systems preferred

Job Qualifications

  • Bachelor’s degree preferred or equivalent relevant experience
  • Minimum of 3 years of experience in operations, facilities, or office services roles
  • Experience in mailroom and/or print production environment strongly preferred
  • Strong customer service orientation with demonstrated ability to deliver results
  • Excellent organizational and multitasking skills with ability to manage competing priorities
  • Strong interpersonal skills and ability to build relationships across all levels of an organization
  • Effective written and verbal communication skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Professional demeanor with strong judgment and discretion
  • Ability to lift up to 25 pounds
  • Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, SharePoint
  • Familiarity with print production and document management systems preferred

Job Duties

  • Support daily office operations across multiple service areas to ensure efficiency and consistency
  • Coordinate project and event planning meetings and assist in execution as needed
  • Collaborate with operations teams to streamline processes and improve service delivery
  • Track project progress, identify areas for improvement, and maintain accurate documentation and records
  • Provide general administrative and operational support as needed
  • Create and manage digital service job tickets and ensure accurate billing records
  • Perform print production tasks using high-volume printers, scanners, and copiers
  • Process a variety of file types and convert documents to PDF format as needed
  • Coordinate with internal stakeholders and external vendors to complete print requests accurately and on time
  • Manage incoming and outgoing mail, including courier services
  • Track, log, and route mail and messenger items efficiently
  • Coordinate specialty packaging and customer-specific delivery requests
  • Assist with general office maintenance, repairs, and equipment upkeep
  • Support office moves, furniture setups, conference room configurations, and new hire workspace preparation
  • Partner with facilities teams and vendors to ensure timely resolution of service requests
  • Support implementation of safety and security programs, including emergency response and life safety drills
  • Assist with coordination of training programs such as CPR/AED and emergency preparedness initiatives
  • Partner with physical security and building management teams as needed
  • Serve as liaison between internal teams and building/property management for facility-related requests and issues
  • Track and follow up on building work orders and service tickets
  • Provide a high level of customer service to attorneys, staff, and visitors
  • Monitor departmental email inboxes and respond to or route requests appropriately
  • Coordinate internal and external resources to meet service needs in a timely manner

Job Criteria

Experience

Mid Level (3-7 years)


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