Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
flexible schedule
Job Description
The Department of Police and Public Safety at Michigan State University (MSU) is a dedicated division focused on maintaining a safe and secure campus environment for students, staff, and visitors. Located in East Lansing, Michigan, this department plays a critical role in supporting the university's mission through law enforcement, emergency response, and public safety services. MSU is renowned for its commitment to excellence in education, research, and community engagement, making it one of the leading academic institutions in the United States. The Department of Police and Public Safety upholds the highest standards of professionalism and community responsiveness, ensuring the campus remains a supportive and secure place for all individuals.
Michigan State University is currently seeking an Operations Coordinator to join the Department of Police and Public Safety team. This role is designed for individuals who are passionate about event management, operational coordination, and customer service within a dynamic campus environment. The position is vital in coordinating parking operations for MSU campus events, which vary in size and scope throughout the academic year. The Operations Coordinator is responsible for scheduling and directing staff, maintaining client and customer service satisfaction, and ensuring that all event positions are fully staffed as scheduled. This includes supervising and training staff to fulfill specific responsibilities effectively.
In this role, the Operations Coordinator will manage the safe flow of event traffic by coordinating staffing points for inbound and outbound vehicles, overseeing the ParkHub event payment system, and handling event setup, breakdown, and equipment inventory. Customer relations are a top priority, requiring strong interpersonal skills to promote positive interactions and handle any concerns professionally and promptly. The coordinator is also tasked with generating reports related to event revenue and space utilization to support data-driven decision-making and operational improvements.
This position requires the ability to work collaboratively with diverse teams, demonstrating flexibility to accommodate differing opinions and viewpoints. The fast-paced nature of event coordination necessitates a strong sense of urgency and timeliness. The work schedule typically includes nights and weekends, reflective of the event-driven operational needs on campus. Salary for this role is commensurate with experience, ensuring competitive compensation that aligns with qualifications and contributions.
Candidates interested in this position should be prepared to engage in a meaningful role that balances operational excellence with excellent customer service in a stimulating university environment. This opportunity is ideal for professionals who thrive in dynamic settings and are committed to enhancing campus safety and event management through effective coordination and leadership. Michigan State University is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences, and is dedicated to fostering an inclusive and supportive workplace.
Michigan State University is currently seeking an Operations Coordinator to join the Department of Police and Public Safety team. This role is designed for individuals who are passionate about event management, operational coordination, and customer service within a dynamic campus environment. The position is vital in coordinating parking operations for MSU campus events, which vary in size and scope throughout the academic year. The Operations Coordinator is responsible for scheduling and directing staff, maintaining client and customer service satisfaction, and ensuring that all event positions are fully staffed as scheduled. This includes supervising and training staff to fulfill specific responsibilities effectively.
In this role, the Operations Coordinator will manage the safe flow of event traffic by coordinating staffing points for inbound and outbound vehicles, overseeing the ParkHub event payment system, and handling event setup, breakdown, and equipment inventory. Customer relations are a top priority, requiring strong interpersonal skills to promote positive interactions and handle any concerns professionally and promptly. The coordinator is also tasked with generating reports related to event revenue and space utilization to support data-driven decision-making and operational improvements.
This position requires the ability to work collaboratively with diverse teams, demonstrating flexibility to accommodate differing opinions and viewpoints. The fast-paced nature of event coordination necessitates a strong sense of urgency and timeliness. The work schedule typically includes nights and weekends, reflective of the event-driven operational needs on campus. Salary for this role is commensurate with experience, ensuring competitive compensation that aligns with qualifications and contributions.
Candidates interested in this position should be prepared to engage in a meaningful role that balances operational excellence with excellent customer service in a stimulating university environment. This opportunity is ideal for professionals who thrive in dynamic settings and are committed to enhancing campus safety and event management through effective coordination and leadership. Michigan State University is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences, and is dedicated to fostering an inclusive and supportive workplace.
Job Requirements
- Knowledge equivalent to that normally acquired through the first two or three years of college, such as an Associate’s degree in a business-related field, criminal justice, or hospitality
- One to three years of related and progressively more responsible or expansive work experience in customer service, security, or event coordination
- Ability to work nights and weekends as events dictate operational schedule
- Strong customer service skills
- Ability to supervise and train staff
- Ability to coordinate multiple tasks and manage event-related logistics
- Excellent communication and teamwork abilities
Job Qualifications
- Associate’s degree in a business-related field, criminal justice, or hospitality preferred
- One to three years of related and progressively more responsible or expansive work experience in customer service, security, or event coordination
- Demonstrated leadership and communication skills
- Well-developed sense of responsibility
- Sensitivity to individual differences
- Positive self-concept
- Enthusiasm for working with students
Job Duties
- Coordinate parking operations for MSU campus events
- Scheduling and directing staff, maintaining client and customer service satisfaction
- Ensure all positions are staffed as scheduled
- Supervise and train staff on specific responsibilities
- Coordinate staffing points for safe inbound and outbound event traffic
- Manage ParkHub event payment system
- Responsible for event setup, breakdown equipment and inventory
- Promote customer relations
- Generate reports related to event revenue and space utilization
- Demonstrate strong customer service skills
- Work as a team with differing opinions and viewpoints
- Demonstrate a sense of urgency and timeliness in a fast paced position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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