Operations Associate, Jackpocket (Part Time)

DraftKings is a leading technology company in the gaming industry, publicly traded on NASDAQ under the ticker DKNG and headquartered in Boston. As a regulated gaming company, DraftKings adheres to compliance requirements including state-issued gaming licenses for certain roles. Known for its innovative use of artificial intelligence and cutting-edge technology, DraftKings is transforming how work gets done and how customer experiences are enhanced in the gaming and lottery spaces. The company fosters a culture energized by innovation and embraces emerging technology to stay ahead in a fast-evolving market. At DraftKings, the future of gaming is being shaped with bold ideas and smart decisions that leverage AI to unlock new possibilities and streamline operations.

DraftKings is currently hiring for the position of Operations Associate, a key role within its fulfillment center supporting the Jackpocket digital lottery courier product. This part-time role offers a salary of $16.00 per hour plus applicable benefits, with salary ranges based on factors such as location, experience, and qualifications. The Operations Associate will be central to ensuring the smooth processing of customer lottery ticket orders and redemptions. This role involves managing order accuracy, maintaining real-time updates on customer orders, and overseeing the operation of equipment such as printers and scanners to keep workflows efficient and error-free. Given the fast-paced nature of the fulfillment center, the Operations Associate must be flexible with working hours, including weekends and holidays, and demonstrate a reliable attendance history.

The role requires a self-starter attitude with a strong attention to detail and the ability to independently prioritize and manage multiple tasks. Candidates should be comfortable working with technology and common software tools like Microsoft Excel to support process efficiency. Exceptional customer service and communication skills are also essential to positively impact the team’s success and enhance the lottery experience for customers. Additionally, the role demands physical stamina, including frequent standing and walking, and the ability to occasionally lift up to 25 pounds, ensuring the fulfillment center operates effectively.

DraftKings supports its employees by offering benefits and a collaborative, inclusive work environment. The company values diversity and is committed to equal opportunity employment regardless of gender identity, race, nationality, religion, sexual orientation, veteran status, or disability. Candidates are encouraged to apply even if they do not meet every qualification listed, as DraftKings values potential and growth.

Joining DraftKings means becoming part of a pioneering company that is not just adapting to the future of AI and gaming but actively shaping it. The Operations Associate role at DraftKings offers a chance to contribute to a popular and rapidly growing digital lottery platform while developing skills in a technology-forward, customer-centric setting. This position provides a dynamic work environment where employees can engage with new challenges and projects as part of a supportive and innovative team.