Operations Associate, Jackpocket (Part Time)

DraftKings is a leading publicly traded technology company headquartered in Boston that specializes in the gaming and sports entertainment industry. Known primarily for its digital sports betting platform, DraftKings has been rapidly expanding its product suite to incorporate innovative solutions that enhance user engagement and streamline operational efficiency. One of its cutting-edge products is Jackpocket, a digital lottery courier service that revolutionizes how customers participate in lottery games by offering a seamless, paperless experience through their phones. The company prioritizes technological advancements, embracing artificial intelligence as a core component to drive decision-making, optimize operations, and deliver unparalleled customer experience. DraftKings fosters a culture rooted in innovation, curiosity, and teamwork, encouraging employees to take bold steps toward shaping the future of the gaming landscape. As a regulated gaming company, DraftKings also adheres to strict compliance and licensing requirements in various states, ensuring a trustworthy and secure environment for its customers and staff alike.

The role of Operations Associate at DraftKings places you at the heart of the Jackpocket fulfillment center, where your contribution directly affects the lottery ticket order fulfillment process. As part of a dynamic and fast-paced team, you will manage every facet of the customer order lifecycle, from processing lottery ticket purchases to handling redemptions, ensuring each transaction is executed with precision and efficiency. This position requires an individual with a keen eye for detail who can maintain accuracy under demanding circumstances. You will be responsible for updating real-time customer order statuses, tracking shipments, and guaranteeing operational workflows meet daily deadlines. In addition to system management, you will support the upkeep of essential printing and scanning equipment vital to the fulfillment center’s smooth operation. Your proactive involvement in various operational projects will contribute to continuous improvements and help position DraftKings’ Jackpocket at the forefront of the evolving lottery industry.

This part-time opportunity offers an hourly wage of $16.00 in the US, accompanied by benefits that support employee well-being. The role demands flexibility with working hours, including weekends and holidays, and requires physical capability for on-site duties. DraftKings values inclusive hiring practices and encourages potential candidates from diverse backgrounds to apply, emphasizing growth, learning, and equal opportunity. If you are passionate about merging technology with customer service in an innovative environment and are eager to make a tangible impact in a pioneering company, the Operations Associate position offers a rewarding pathway for career development in the gaming and technology sector.