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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
The Bay Club Company (TBCC) is a distinguished hospitality and lifestyle club operator known for creating exceptional experiences across its diverse range of facilities. As a leader in the hospitality industry, TBCC operates premier clubs that offer fitness, dining, sports, and recreational amenities tailored to deliver an unparalleled member experience. The company prides itself on its inclusive culture, dedication to service excellence, and a strong commitment to ethical business practices. Members and guests are welcomed into a vibrant community where respect, responsibility, and forward-thinking form the foundation of daily interactions. TBCC fosters a team-oriented environment anchored by its "Code of... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of hospitality or related experience preferred
- Food safety certification where applicable
- CPR certification
- Strong verbal and written communication skills
- Ability to use computer software and email
- Ability to stand for extended periods and lift up to 50 pounds
- Flexibility to work evenings, weekends, and holidays as needed
- Professional and friendly demeanor with excellent customer service skills
Job Qualifications
- At least one year experience in the hospitality industry or related service position preferred
- Food safety certified (if applicable)
- Professional, friendly manner and excellent customer service attitude and abilities
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated and willing to acquire new skills
- Well organized and detail oriented
- CPR certified
- Knowledge of company policies
- Ability to use club software and email communication tools such as Microsoft Outlook
- Ability to read, understand, and communicate information in writing
Job Duties
- Greet members and guests upon arrival to the Club
- Check members in by verifying their membership
- Ensure all guests to the Club complete a Guest Registration Waiver and pay applicable guest fees
- Book appointments, program, and class reservations for members and guests
- Provide information regarding Club programming and facilities
- Deliver exceptional service experience to members, guests, and associates
- Represent the club in a professional manner through image, dress, communication, and immediate follow-up
- Provide membership sales team with guest/prospect lead contact information
- Operate cash register and process payments
- Manage and balance cash drawer each shift
- Perform opening and/or closing duties as required
- Answer and transfer phone calls
- Create and serve food and beverage items (if applicable)
- Promote daily specials and encourage upgrades to each order
- Maintain a clean, safe work environment according to food safety standards
- Assist in maintaining cleanliness and stock levels throughout the Club
- Re-stock towel shelves and janitorial products
- Assist with laundry functions such as washing and folding towels
- Communicate timely and follow up with members and associates
- Participate actively in required events, programs, meetings, and trainings
- Work flexible shifts including evenings, weekends, and holidays
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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