Operations Associate

Santa Monica, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $21.00 - $22.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible schedule

Job Description

The Bay Club Company (TBCC) is a distinguished hospitality and lifestyle club operator known for creating exceptional experiences across its diverse range of facilities. As a leader in the hospitality industry, TBCC operates premier clubs that offer fitness, dining, sports, and recreational amenities tailored to deliver an unparalleled member experience. The company prides itself on its inclusive culture, dedication to service excellence, and a strong commitment to ethical business practices. Members and guests are welcomed into a vibrant community where respect, responsibility, and forward-thinking form the foundation of daily interactions. TBCC fosters a team-oriented environment anchored by its "Code of Culture," which emphasizes respect for the past, proactive ownership, humility, determination, unity, and curiosity to continuously improve. These core values not only shape the way employees engage with members but also drive the company’s success and growth within the hospitality sector.

The available position of Operations Associate at TBCC plays a vital role in supporting the smooth and successful operation of the club. This role is designed to provide associates with a broad, hands-on experience across various operational functions within the club, enhancing their knowledge of hospitality and club management. The Operations Associate is responsible for delivering outstanding member service, maintaining the cleanliness and organized presentation of club spaces, and upholding the club's high standards of professionalism and positive attitude. Responsibilities vary and can include greeting and checking in members and guests, managing reception duties such as operation of cash registers and handling payments, supporting café or pool deck operations, overseeing cleanliness in various parts of the club, and contributing to effective communication among staff and guests.

This position offers an excellent opportunity for individuals looking to develop a career in hospitality and club operations. Through active participation in day-to-day club activities, associates gain valuable experience in customer service, hospitality standards, and operational tasks, serving as a stepping stone to future leadership roles within the organization. The role requires flexibility with work schedules, including evening shifts, weekends, and holidays, underscoring the dynamic nature of the hospitality industry. TBCC provides competitive compensation for this role, with an hourly wage ranging between $21.00 and $22.00, reflecting the company’s commitment to fair and rewarding employment practices. The work environment is engaging and supportive, fostering teamwork and professional growth while emphasizing respect, integrity, and active contribution to the Club's and members' success.

Job Requirements

High school diploma or equivalent
At least one year of hospitality or related experience preferred
Food safety certification where applicable
CPR certification
Strong verbal and written communication skills
Ability to use computer software and email
Ability to stand for extended periods and lift up to 50 pounds
Flexibility to work evenings, weekends, and holidays as needed
Professional and friendly demeanor with excellent customer service skills

Job Qualifications

At least one year experience in the hospitality industry or related service position preferred
Food safety certified (if applicable)
Professional, friendly manner and excellent customer service attitude and abilities
Strong verbal communication and conflict resolution skills
Enthusiastic, responsible, and dependable team player
Self-motivated and willing to acquire new skills
Well organized and detail oriented
CPR certified
Knowledge of company policies
Ability to use club software and email communication tools such as Microsoft Outlook
Ability to read, understand, and communicate information in writing

Job Duties

Greet members and guests upon arrival to the Club
Check members in by verifying their membership
Ensure all guests to the Club complete a Guest Registration Waiver and pay applicable guest fees
Book appointments, program, and class reservations for members and guests
Provide information regarding Club programming and facilities
Deliver exceptional service experience to members, guests, and associates
Represent the club in a professional manner through image, dress, communication, and immediate follow-up
Provide membership sales team with guest/prospect lead contact information
Operate cash register and process payments
Manage and balance cash drawer each shift
Perform opening and/or closing duties as required
Answer and transfer phone calls
Create and serve food and beverage items (if applicable)
Promote daily specials and encourage upgrades to each order
Maintain a clean, safe work environment according to food safety standards
Assist in maintaining cleanliness and stock levels throughout the Club
Re-stock towel shelves and janitorial products
Assist with laundry functions such as washing and folding towels
Communicate timely and follow up with members and associates
Participate actively in required events, programs, meetings, and trainings
Work flexible shifts including evenings, weekends, and holidays