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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The Bay Club Company (TBCC) is a prestigious hospitality and fitness organization renowned for creating exceptional club experiences that combine luxury, wellness, and a welcoming community atmosphere. With locations across various regions, TBCC offers its members premier services ranging from state-of-the-art fitness facilities to exclusive social events and dining options. The company is dedicated to fostering a positive culture guided by its core values encapsulated in the "Code of Culture," which emphasizes respect, responsibility, proactive ownership, humility, teamwork, curiosity, and delivering consistent, high-quality service. TBCC prides itself on its inclusive and supportive work environment, committed to diversity and equal employment... Show More
Job Requirements
- Ability to perform each primary job function satisfactorily
- Knowledge of company policies
- Ability to read, understand, and communicate information in writing
- Ability to understand and communicate verbally with others
- Ability to utilize club software and email communication tools such as Microsoft Outlook
- Physical ability to stand for extended periods and lift/move up to 50 pounds
- Flexibility to work day and evening shifts, weekends, and holidays
Job Qualifications
- At least one year experience in the hospitality industry or related service position preferred
- Food safety certification if applicable
- Professional, friendly manner and excellent customer service attitude
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated and willing to acquire new skills
- Well organized and detail oriented
- CPR certification
Job Duties
- Greet members and guests upon arrival to the club
- Check members in by verifying their membership
- Ensure all guests complete a guest registration waiver and pay applicable guest fees
- Book appointments, programs, and class reservations for members and guests
- Provide information regarding club programming and facilities
- Deliver exceptional service experience to members, guests, and associates
- Represent the club in a professional manner
- Provide membership sales team with guest/prospect lead contact information
- Operate cash register and process payments
- Manage and balance cash drawer each shift
- Perform opening and/or closing duties
- Answer and transfer phone calls
- Create and serve food and beverage items
- Promote daily specials and encourage upgrades
- Maintain clean and safe work environment
- Hold relevant food safety and responsible beverage service certifications
- Act as host for pool area and events
- Offer seating and provide tours of pool amenities
- Communicate and book appointments for programs and events
- Maintain refreshment stations and towel operations
- Warmly greet members in parking garage
- Audit cars parked in garage as needed
- Assist in cleanliness and stock levels throughout the club
- Perform detailed cleaning and preventive maintenance
- Assist with laundry functions including towels
- Communicate timely and follow up appropriately
- Participate in events, programs, meetings, and trainings
- Flexibility to work various shifts including weekends and holidays
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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