Operations Assistant

The International Rescue Committee (IRC) is a globally recognized humanitarian non-governmental organization founded in 1933 at the call of Albert Einstein. It is dedicated to responding to some of the world’s most severe humanitarian crises by restoring health, safety, education, economic well-being, and empowerment to individuals and communities devastated by conflict and disaster. Operating in more than 40 countries and 29 U.S. cities, the IRC stands as one of the largest international humanitarian INGOs, making a significant impact in strengthening communities and helping vulnerable populations reclaim control of their futures. IRC employees are driven by a mission to deliver lasting positive change, providing safety, dignity, and hope to millions of people affected by war, poverty, and disaster worldwide.

This position, Operations Assistant, plays a crucial support role in ensuring smooth daily operations within the IRC’s office environment. The incumbent is responsible for managing receptionist duties and other operational tasks that contribute to creating a well-functioning, compliant, and professional environment for staff, clients, and partners alike. The role requires excellent organizational skills, effective communication, and flexibility to meet the demands of a dynamic workplace. The Operations Assistant is the first point of contact for visitors and callers, managing the reception area with a professional demeanor while also supporting various internal functions such as facility and supply management, IT coordination, and safety compliance.

The Operations Assistant’s responsibilities include answering and directing phone calls promptly and courteously, welcoming visitors, providing information, and maintaining a tidy reception and lobby area. The individual also handles the distribution of mail and faxes and supports facility maintenance by working with the Operations Manager to resolve issues efficiently. A vital part of the role involves coordinating IT repair and upgrades of office equipment, ensuring operational continuity and assisting with hardware and software needs. Additionally, the assistant manages supply orders, processes vendor invoices in collaboration with the Finance team, and supports safety and security matters on a day-to-day basis.

This role is an integral part of the IRC’s commitment to upholding professional standards of integrity, service, equality, and accountability as outlined in the IRC Way - Standards for Professional Conduct. The position offers a pay range of $21.00 to $23.00 per hour, reflecting factors such as labor market conditions, job specifics, and candidate experience. It embraces diversity and inclusion, encouraging applicants from all backgrounds to contribute to the IRC’s vital humanitarian mission. The working environment is a standard office setting, with occasional requirements to work outside typical office hours, and the role is represented by the OPEIU union under a collective bargaining agreement. This opportunity is perfect for a solution-driven, passionate change-maker eager to support a leading humanitarian organization dedicated to making a profound difference at both local and global levels.