Operations & Security Manager | Full-Time | Utah Valley Convention Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, founded in 2015. The company stands as a prominent force within the live entertainment industry, providing extensive services that encompass venue development, management, hospitality, and sponsorship sales. OVG’s platform spans a diverse collection of seven world-class owned venues and a prestigious client roster, which includes some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This broad presence positions OVG as an industry pioneer, dedicated to elevating the live entertainment experience through innovative and expert venue management and support services.
At its core, Oak View Group is committed to creating memorable event environments that blend cutting-edge infrastructure with exceptional guest service. The company seeks to foster inclusivity and diversity within its team to drive ongoing innovation and excellence. OVG prioritizes cultivating workplaces that reflect the communities they serve, ensuring that every event hosted is safe, efficient, and impactful for all participants.
The Operations & Security Manager role is a full-time position based at the Utah Valley Convention Center (UVCC) in historic downtown Provo, Utah. The UVCC, opened in 2012, serves as the premier meeting space in Utah County, featuring modern architectural design and flexible meeting spaces complemented by breathtaking views of the Wasatch Mountains. This state-of-the-art facility hosts a wide range of events, from corporate gatherings to cultural performances, making it an exciting and dynamic venue for both clients and visitors.
As an integral part of the Operations team, the Operations & Security Manager will provide leadership across both operations and security functions within the Utah Valley Convention Center. With a salary range of $55,000 to $60,000 annually, this role entails overseeing event setups, coordinating logistics, managing security protocols, and ensuring a secure environment for guests, clients, and staff. The manager will be responsible for supervising staff, managing workflows, enforcing safety and security procedures, and supporting emergency preparedness and response activities.
This position requires a detail-oriented and proactive leader able to coordinate with multiple departments including event management, AV, banquets, and building services. The Operations & Security Manager must ensure the accuracy of event setups, oversee equipment logistics, maintain operational records, and handle inventory control. Additionally, the role encompasses responsibility for facility security operations such as patrols, access control, monitoring entrances and exits, and managing shipping and receiving procedures.
The manager will act as the primary liaison during events to promptly resolve operational or security issues, maintaining a visible and professional presence to foster a safe and welcoming atmosphere. Emergency response capabilities, including fire, medical, and public safety incident management, form a critical element of this position. The manager will also administer emergency preparedness programs, monitor compliance with OSHA standards and fire codes, and prepare detailed incident reports as necessary.
Leadership responsibilities include hiring, training, scheduling, supervising, and evaluating operations and security staff. The role requires excellent communication and interpersonal skills to foster a collaborative, customer-service oriented work environment. The successful candidate will be adept at multitasking and prioritizing in a fast-paced, event-driven setting, using sound judgment to solve problems and manage conflicts effectively. Administrative duties such as payroll approval, budget assistance, invoice coding, and maintaining confidentiality are also part of the manager’s scope.
Oak View Group values diversity and is committed to equal employment opportunity, ensuring a workplace free from discrimination on any legally recognized basis. The company offers a comprehensive benefits package inclusive of health, dental, and vision insurance, 401(k) savings plan with matching contributions, and paid time off covering vacation, sick days, and holidays. The Operations & Security Manager position remains open until August 14, 2026, inviting qualified candidates passionate about live entertainment operations and security to join a world-class team dedicated to excellence.
At its core, Oak View Group is committed to creating memorable event environments that blend cutting-edge infrastructure with exceptional guest service. The company seeks to foster inclusivity and diversity within its team to drive ongoing innovation and excellence. OVG prioritizes cultivating workplaces that reflect the communities they serve, ensuring that every event hosted is safe, efficient, and impactful for all participants.
The Operations & Security Manager role is a full-time position based at the Utah Valley Convention Center (UVCC) in historic downtown Provo, Utah. The UVCC, opened in 2012, serves as the premier meeting space in Utah County, featuring modern architectural design and flexible meeting spaces complemented by breathtaking views of the Wasatch Mountains. This state-of-the-art facility hosts a wide range of events, from corporate gatherings to cultural performances, making it an exciting and dynamic venue for both clients and visitors.
As an integral part of the Operations team, the Operations & Security Manager will provide leadership across both operations and security functions within the Utah Valley Convention Center. With a salary range of $55,000 to $60,000 annually, this role entails overseeing event setups, coordinating logistics, managing security protocols, and ensuring a secure environment for guests, clients, and staff. The manager will be responsible for supervising staff, managing workflows, enforcing safety and security procedures, and supporting emergency preparedness and response activities.
This position requires a detail-oriented and proactive leader able to coordinate with multiple departments including event management, AV, banquets, and building services. The Operations & Security Manager must ensure the accuracy of event setups, oversee equipment logistics, maintain operational records, and handle inventory control. Additionally, the role encompasses responsibility for facility security operations such as patrols, access control, monitoring entrances and exits, and managing shipping and receiving procedures.
The manager will act as the primary liaison during events to promptly resolve operational or security issues, maintaining a visible and professional presence to foster a safe and welcoming atmosphere. Emergency response capabilities, including fire, medical, and public safety incident management, form a critical element of this position. The manager will also administer emergency preparedness programs, monitor compliance with OSHA standards and fire codes, and prepare detailed incident reports as necessary.
Leadership responsibilities include hiring, training, scheduling, supervising, and evaluating operations and security staff. The role requires excellent communication and interpersonal skills to foster a collaborative, customer-service oriented work environment. The successful candidate will be adept at multitasking and prioritizing in a fast-paced, event-driven setting, using sound judgment to solve problems and manage conflicts effectively. Administrative duties such as payroll approval, budget assistance, invoice coding, and maintaining confidentiality are also part of the manager’s scope.
Oak View Group values diversity and is committed to equal employment opportunity, ensuring a workplace free from discrimination on any legally recognized basis. The company offers a comprehensive benefits package inclusive of health, dental, and vision insurance, 401(k) savings plan with matching contributions, and paid time off covering vacation, sick days, and holidays. The Operations & Security Manager position remains open until August 14, 2026, inviting qualified candidates passionate about live entertainment operations and security to join a world-class team dedicated to excellence.
Job Requirements
- High school diploma or GED required
- 3–5+ years of experience in event operations, venue management, or security with supervisory experience required
- Knowledge of OSHA standards, fire and life safety regulations, and safe work practices
- CPR/AED and First Aid certification or ability to obtain
- Valid Utah driver’s license or ability to attain required
- Proficiency in Microsoft Office and basic computer systems
- Strong leadership, communication, and interpersonal skills
- Ability to multitask and manage priorities in a fast-paced, event-driven environment
- Sound judgment, problem-solving, and conflict resolution abilities
- Ability to work independently and make decisions under pressure
- Strong attention to detail and organizational skills
- Ability to lift heavy objects as needed
- Ability to work both indoors and outdoors in varying conditions
- Flexible schedule required including nights, weekends, holidays, and extended hours
- Ability to respond quickly to emergencies and navigate the facility as needed
Job Qualifications
- High school diploma or GED
- 3–5+ years of experience in event operations, venue management, or security with supervisory experience
- Knowledge of OSHA standards, fire and life safety regulations, and safe work practices
- CPR/AED and First Aid certification or ability to obtain
- Valid Utah driver’s license or ability to attain
- Proficiency in Microsoft Office and basic computer systems
- Strong leadership, communication, and interpersonal skills
- Ability to multitask and manage priorities in a fast-paced, event-driven environment
- Sound judgment, problem-solving, and conflict resolution abilities
- Ability to work independently and make decisions under pressure
- Strong attention to detail and organizational skills
- Ability to lift heavy objects as needed
- Ability to work both indoors and outdoors in varying conditions
- Flexible schedule including nights, weekends, holidays, and extended hours
- Ability to respond quickly to emergencies and navigate the facility as needed
Job Duties
- Plan, coordinate, and oversee all event-related operations including room setups, event day needs, configurations, and post-event breakdown
- Ensure accuracy of event setups
- Coordinate with event managers, AV, banquets, and other departments to meet event requirements and guest needs
- Oversee event logistics including equipment placement, changeovers, and operational timelines
- Manage inventory, organization, and distribution of operations equipment and supplies
- Maintain accurate operational records and documentation
- Work closely with the Building Services Manager on facility cleaning
- Oversee all facility security operations including patrols, access management, and monitoring of entrances and exits
- Manage shipping and receiving operations, log and track all items entering and leaving the facility
- Coordinate exhibitor load-in/load-out procedures and ensure compliance with facility policies
- Monitor events to identify and address safety or security risks, provide recommendations as needed
- Enforce security policies including sign-in/out procedures and use of security systems
- Respond to and manage emergency situations including fire, medical, and public safety incidents
- Support and administer emergency preparedness and evacuation programs
- Ensure compliance with OSHA standards, fire codes, and public safety regulations
- Prepare, review, and maintain incident reports, implement corrective actions as needed
- Serve as liaison with local law enforcement agencies as needed
- Hire, train, schedule, supervise, and evaluate operations and security staff
- Develop staff schedules and approve payroll/time cards
- Provide ongoing training in safety, security, and operational procedures
- Assign and prioritize daily work activities, monitor workflow and staff performance
- Address performance issues, implement discipline, and support employee development
- Foster a collaborative, customer-service-oriented work environment
- Provide high-level customer service to clients, vendors, and guests
- Act as a point of contact during events to resolve operational or security issues
- Assist guests with directions, information, and general support
- Maintain a visible, professional presence during events
- Assist in developing and managing departmental budgets, monitor expenses and recommend adjustments
- Ensure compliance with company policies, safety standards, and legal requirements
- Maintain confidentiality and exercise sound judgment in all situations
- Perform additional duties as assigned
- Code and approve invoices
- Perform administrative duties such as labor allocations, payroll approval
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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