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Operations & Events Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Professional Development
wellness programs

Job Description

The Owen Graduate School of Management is a prestigious professional school within Vanderbilt University, located in the vibrant city of Nashville, Tennessee. As part of a world-renowned university, Owen is dedicated to developing exceptional leaders who understand the importance of ethical business practices and collaborative community engagement. The school emphasizes a culture grounded in its core values, known as the Owen Essentials — Trust, Accountability, Transparency, Inclusiveness, Collaborative Community, Innovation, and Learning. These principles shape the environment and experience for students, faculty, alumni, and staff, creating a supportive and dynamic organization focused on growth and excellence.

Within this esteemed institution, the Finance and Administration team plays a crucial role by overseeing financial activities, employment, payroll actions, and facilities management to ensure the smooth operation of the school. The team’s commitment to providing excellent support services enables faculty, staff, and students to thrive in their academic and professional pursuits.

The Operations and Events Manager is a key position within this team and holds significant responsibility in maintaining the quality and functionality of Owen's physical environment while supporting the community experience through effective event management. This full-time, in-person role is based in the Management Hall at Vanderbilt University, requiring the incumbent to work on-site five days a week. The Operations and Events Manager operates as a leader in operational excellence, balancing day-to-day facilities oversight with strategic event coordination that aligns with Owen’s mission and community goals.

This role involves comprehensive oversight of the Management Hall and auxiliary facilities, including managing maintenance requests, safety rounds, capital improvement projects, and coordinating services such as housekeeping, security, and building access. The manager works collaboratively with Vanderbilt University Maintenance and Operations, as well as the campus police department, to ensure safety protocols and facility standards are adhered to. Responsibilities extend to managing capital equipment inventories, facility signage, furniture, and vendor relationships, supporting capital planning and budgeting efforts for facilities maintenance and upgrades.

In addition to facilities management, the Operations and Events Manager leads the planning and execution of a variety of school events. These include networking receptions, speaker series, orientation programs, commencement ceremonies, and community celebrations. The manager oversees event budgets, vendor contracts, and timelines, supporting the event specialist and ensuring all activities meet Owen’s operational excellence standards. The position requires exceptional project management capabilities to coordinate building renovation and construction efforts, collaborating with senior leadership and keeping the community informed about relevant changes and disruptions to the environment.

As a supervisory role, this position directs and supports the operations and events team, reporting to the Chief Business Officer. The manager must demonstrate strong customer service, communication, and collaborative problem-solving skills, effectively engaging with diverse stakeholders at all levels within Owen and the broader Vanderbilt community. Flexibility in hours is essential due to occasional evening and weekend event demands.

Overall, this is an impactful role offering the opportunity to contribute to the Owen Graduate School of Management’s mission by fostering a welcoming, safe, and vibrant environment that enhances community engagement and supports operational success. Candidates passionate about operational leadership, event coordination, and facility management in an academic setting will find this position rewarding and stimulating.

Job Requirements

  • Bachelor’s degree from an accredited institution of higher education
  • Experience working in academic setting preferred
  • Strong customer service skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple projects and deadlines
  • Problem-solving and project management skills
  • Ability to work flexible hours including evenings and weekends
  • Proficient in Microsoft Office software including Word, Excel, and PowerPoint

Job Qualifications

  • Bachelor’s degree from an accredited institution of higher education
  • Service-oriented
  • Experience working in academic setting preferred
  • Excellent interpersonal, relationship-building, and communication skills with ability to manage diverse stakeholders
  • Detail oriented and organized with the demonstrated ability to manage multiple projects and deadlines
  • Able to provide technical advice in area of expertise
  • Able to make administrative and procedural decisions and judgments
  • Positive, collaborative, and engaged self-starter that thrives in customer interactions
  • Innovative, friendly, and positive personality enjoys learning and problem-solving
  • Able to work flexibly, including occasional evening and weekend hours for events
  • Skilled in general Microsoft Office software including Word, Excel, and PowerPoint

Job Duties

  • Oversees daily operations, safety rounds, and maintenance of the Management Hall and auxiliary locations
  • Manages maintenance requests, work orders, capital improvement projects
  • Serves as a liaison with Vanderbilt University Maintenance and Operations for maintenance issues
  • Coordinates housekeeping services, security, and building access for the Management Hall and auxiliary facilities
  • Schedules pre- and post-event housekeeping requests
  • Reports issues to housekeeping supervisor
  • Manages capital equipment inventory, furniture, facility signage, third-party movers, and storage facilities
  • Assists with development of capital improvement planning process
  • Assists with development of the annual facilities budget including general maintenance and furniture replacement
  • Establishes and maintains opening and closing times for interior and exterior building doors
  • Works with Vanderbilt University Police Department on security issues and concerns
  • Orders and manages campus wide inventory of physical door keys
  • Manages standard facility signage
  • Coordinates third-party movers for faculty or staff office moves or other projects
  • Ensures compliance with fire safety, life-safety assessments, and facility use guidelines
  • Physically configures all Owen classrooms before the first class meeting each module
  • Makes administrative and procedural decisions regarding facilities and operations
  • Ensures outstanding facility cleanliness and maintenance standards
  • Leads the planning, coordination, and execution of Owen events including networking events, speaker series, commencement, orientation programs, and community celebrations
  • Develops and maintains comprehensive event timelines and checklists to ensure successful program delivery
  • Manages event budgets including cost estimation, vendor contracts, and expense tracking
  • Supports the Event Specialist on event planning, delegation of tasks, and quality assurance ensuring alignment with Owen's operational standards and event vision
  • Establishes and communicates event policies, procedures, and standards that the Event Specialist implements
  • Serves as escalation point for complex event issues requiring senior-level decision-making
  • Manages all building renovation and construction projects
  • Collaborates with Chief Business Officer on furniture, fixtures, and equipment procurement
  • Communicates with Owen community regarding all renovations, construction projects, or other repair work that impacts daily operations
  • Serves as Procurement Requestor to submit furniture, supplies, and facilities related services requisitions
  • Prepares and, at least annually, updates all facilities policies, procedures, and emergency preparedness efforts for the Management Hall and auxiliary facilities
  • Establishes, cultivates, and maintains effective working relationships with various internal and external constituencies
  • Performs other duties and project support as assigned by the Chief Business Officer

Job Criteria

Experience

Mid Level (3-7 years)


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