Operations & Bar Manager - Waterside District

Norfolk, VA, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $75,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Personal time

Vacation Time

401(k) Plan

Job Description

Blue Moon TapHouse is a vibrant and innovative dining destination located in the heart of downtown Norfolk, Virginia. Established with a creative vision to bring craftsmanship to life, Blue Moon TapHouse seamlessly blends the art of cooking with the art of beer, offering patrons a distinctive experience in a high-volume bar environment. Spanning an impressive 22,550 square feet, this expansive venue connects Waterside Drive to the scenic Elizabeth River waterfront, creating a unique ambiance where guests can enjoy outstanding food, craft beverages, live music, and authentic art from local artists. The open kitchen concept allows guests to witness the culinary craftsmanship firsthand, adding to the dynamic atmosphere that defines the TapHouse.

As a full-service restaurant and bar, Blue Moon TapHouse prides itself on delivering remarkable service, a commitment to quality, and a vibrant social scene. The establishment is a hub for locals and visitors alike, offering a diverse menu and an extensive selection of beers that complement the handcrafted culinary offerings. The combination of live entertainment and local artistry positions Blue Moon TapHouse as a cultural hotspot within Norfolk’s bustling waterfront district, reinforcing its reputation for excellence and community engagement.

This role is for a Manager who will play a pivotal part in overseeing the daily operations of the TapHouse, ensuring all standards of service, health, and safety regulations are consistently met. With responsibilities that encompass staff supervision, training, operational compliance, and guest satisfaction, the Manager must exhibit strong leadership and organizational skills. They will lead a team across food and beverage outlets, maintaining a fine balance between operational efficiency and exceptional guest experiences. The Manager will also be integral in shaping innovative marketing programs, monitoring performance metrics, and contributing to budgeting and cost control to maximize profitability. This position requires hands-on involvement not only in administrative tasks but also in staff development and direct guest interaction, reaffirming the commitment to a welcoming and engaging environment.

The compensation for the Manager position ranges from $65,000 to $75,000 annually, reflecting the level of responsibility and expertise required. Eligible employees will receive a comprehensive benefits package after a specified eligibility period, including health, dental, and vision insurance, personal and vacation time, and participation in a 401(k) plan with employer match. This employment opportunity invites experienced restaurant management professionals who are passionate about hospitality, team leadership, and creating memorable guest experiences within a vibrant, artistic setting.

Job Requirements

Communication skills are utilized a significant amount of time when interacting with others
demonstrated ability to interact with guests, employees and third parties that reflects highly on the facility, the brand and the company
Reading and writing abilities are utilized often when completing paperwork and management reports, ordering and receiving inventory, and giving and receiving instructions
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
Problem solving, reasoning, motivating, organizational and training abilities are used often
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
May be required to work nights, weekends, and/or holidays
Carrying or lifting items weighing up to 75 pounds
Moving about the outlet(s) safely and efficiently
Handling food, objects, products and utensils
Bending, stooping, and kneeling

Job Qualifications

High school diploma or equivalent and at least 1-2 years restaurant management experience in a full service restaurant/nightclub or similar setting
Hospitality Management Degree or some college preferred
Must speak fluent English, other languages preferred

Job Duties

Ensure compliance with standards of service and operating procedures
Adhere to federal, state and local regulations concerning health safety or other compliance requirements
Supervise day-to-day activities of one or more food and/or beverage outlets or assigned portion of the operation
Provide hands on bar and server training
Plan and organize work
Communicate and enforce policies and procedures
Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies
Alert management of potentially serious issues
Ensure all staff is properly trained and certified and have the tools and equipment needed to effectively carry out their job functions
Ensure guests are greeted upon arrival
Respond appropriately to guest complaints
Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction
Assist with creating innovative programs and promotions to market special menu items, increase sales, and increase guest patronage
Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs
Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results
Initiate corrective action as needed
Maintain procedures to ensure the security and proper storage of restaurant inventory, and equipment, ensure the security of monies, credit and financial transactions, replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and to minimize waste and control costs
Participate in taking inventories
Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s)
Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s)
Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) are in proper operational condition and cleaned on a regular basis
Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes
May coordinate special events scheduled for the venue