Job Overview
Employment Type
Part-time
Benefits
401(k) matching
Health Insurance
On-the-job training
fly for free on any open seat on all Southwest flights
company contributions up to 9.3 percent of eligible earnings for retirement savings
potential for annual profitsharing contribution
Job Description
Southwest Airlines is one of the largest and most well-known low-cost carriers in the United States, renowned for its exceptional customer service, operational efficiency, and strong company culture. Founded in 1967, Southwest has grown to become a leader in the airline industry with a commitment to providing affordable air travel and a memorable flying experience for millions of customers every year. The airline emphasizes employee satisfaction, inclusiveness, and teamwork, which contributes significantly to its success and reputation as a preferred employer. Southwest Airlines operates an extensive domestic network with numerous daily flights, making it a vital connector of communities across... Show More
Job Requirements
- ability to work well with others as part of a team
- must be GSC qualified
- must comply with DOT drug and alcohol testing program
- ability to read documents, follow instructions, and learn ramp operations procedures
- ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- must successfully complete operations agent training program with a 90 percent or greater average
- must be aware of hazardous situations and be able to handle emergencies as needed
- able to work under pressure and handle many functions at once
- must possess good written and oral skills
- must be able to effectively communicate verbally by telephone, face to face, and public address systems
- must be able to be alert to moving vehicles or aircraft and use radio equipment
Job Qualifications
- must be GSC qualified
- must comply with DOT drug and alcohol testing program
- must successfully complete operations agent training program with a 90 percent or greater average
- possess good written and oral skills
- ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- ability to read documents, follow instructions, and learn ramp operations procedures
- ability to work well with others as part of a team
- able to work under pressure and handle many functions at once
- able to effectively communicate verbally by telephone, face to face, and public address systems
- must be able to be alert to moving vehicles or aircraft and use radio equipment
Job Duties
- provides friendly service to and maintains positive relationships with all internal and external customers
- works in a cooperative spirit to ensure the success of the company
- responsible for providing legendary customer service to people boarding the aircraft
- coordinates ramp, operations, provisioning, and servicing aircraft to ensure on-time departures and quick turnarounds
- works in airport operation office, gate area, jetways, and air freight facilities
- opens and closes the stations, advising dispatch of same
- handles station AMS and radio communications traffic as needed
- coordinates loading and unloading of aircraft by monitoring ramp activities
- answers station operations telephones
- advises gate agents when boarding will begin
- prepares dispatch release forms and collects weather reports from ops suite for the crew
- arranges for fueling of aircraft as required
- prepares weight and balance forms
- advises dispatch, FLIFO, and stations of flight departures/arrivals
- closes out flights
- files and maintains accurate flight papers
- ascertains that aircraft are properly cleaned and provisioned prior to departure
- coordinates special services needed on aircraft such as servicing lavatories and cabin grooming
- operates boarding bridge, coordinates boarding and deplaning customers
- works with gate agents in expediting the check-in process
- checks baggage when necessary
- uses jetway stairs frequently to carry items from jetway to ramp
- writes and submits irregularity reports as required
- checks cargo on hand to see that it is properly logged and accounted for
- prepares statistical reports to record information from trip papers
- operates equipment for flight information display systems and updates system when operationally necessary
- maintains and wears the uniform by company regulations and presents a neat and professional appearance while on duty
- performs special tasks or assignments as delegated by supervisor or station management personnel
- responsible for ground security and assuring operations follow security procedures
Job Location
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