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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Life insurance
Health Insurance
Medical care package
employee development
Work-life balance
Inclusive culture
Paid Time Off
Job Description
bp is a leading global energy company committed to enabling the transition to a lower carbon future while delivering affordable, reliable energy. With a presence in many countries, bp operates across the energy sector, including exploration, production, refining, distribution, and marketing. The company is known for fostering an inclusive culture, promoting employee development, and providing a comprehensive benefits package including life and health insurance, medical care, and strong work-life balance policies. bp values diversity and encourages employees to grow their skills in a dynamic, challenging environment.
The role of Operations Specialist in bp's retail network in Spain is a home-based, ... Show More
The role of Operations Specialist in bp's retail network in Spain is a home-based, ... Show More
Job Requirements
- Experience in retail operations or a similar field-based operational environment
- Experience supporting operations across multiple locations, sites, or stores
- Experience working with a high level of autonomy, ownership, and independent decision-making
- Broad understanding of retail operations and business processes
- Experience building strong relationships with site managers, partners, or customers
- Exposure to operational follow-up, audits, compliance, or performance improvement activities
- Experience supporting frontline teams, shift operations, or daily execution on the ground
- Strong communication skills, both written and verbal
- High level of autonomy, proactivity, prioritization, and decision-making ability
- Customer-focused mindset with strong interest in operational excellence and execution
- Strong operational execution skills and close attention to detail
- Ability to follow, apply, and reinforce processes consistently across multiple sites
- Ability to manage conflict and work effectively in fast-paced operational environments
- Well organized with a natural strength in planning and follow-up
- Flexible and adaptable to work through ambiguity and changing priorities
- Comfortable driving regularly and working independently in the field
- Ownership mindset for KPIs, compliance, safety, quality, and operational follow-up
- Resilient, practical, and proactive with a strong solve-the-problem mindset
- Solid analytical skills with the ability to interpret data and guide actions
- Intermediate Excel skills including filters, lookups, and basic operational data analysis
- Native or fluent Spanish
- Upper-intermediate English
- Higher vocational education (Grado Superior) or equivalent practical experience
- Relevant education in operational, technical, or business-related fields preferred
- Continuous professional development in operations, retail, or field-based environments is an advantage
Job Qualifications
- Experience in retail operations or a similar field-based operational environment
- Experience supporting operations across multiple locations, sites, or stores
- Experience working with a high level of autonomy, ownership, and independent decision-making
- Broad understanding of retail operations and business processes
- Experience building strong relationships with site managers, partners, or customers
- Exposure to operational follow-up, audits, compliance, or performance improvement activities
- Experience supporting frontline teams, shift operations, or daily execution on the ground
- Strong communication skills, both written and verbal
- High level of autonomy, proactivity, prioritization, and decision-making ability
- Customer-focused mindset with strong interest in operational excellence and execution
- Strong operational execution skills and close attention to detail
- Ability to follow, apply, and reinforce processes consistently across multiple sites
- Ability to manage conflict and work effectively in fast-paced operational environments
- Well organized with a natural strength in planning and follow-up
- Flexible and adaptable to work through ambiguity and changing priorities
- Comfortable driving regularly and working independently in the field
- Ownership mindset for KPIs, compliance, safety, quality, and operational follow-up
- Resilient, practical, and proactive with a strong solve-the-problem mindset
- Solid analytical skills with the ability to interpret data and guide actions
- Intermediate Excel skills including filters, lookups, and basic operational data analysis
- Native or fluent Spanish
- Upper-intermediate English
- Higher vocational education (Grado Superior) or equivalent practical experience
- Relevant education in operational, technical, or business-related fields preferred
- Continuous professional development in operations, retail, or field-based environments is an advantage
Job Duties
- Support the day-to-day operational performance of 35-40 bp sites, primarily in Madrid
- Spend approximately 60% of your time in the field, conducting site visits, operational audits, follow-ups and coaching
- Ensure all sites operate in line with bp's procedures, HSSE standards, compliance requirements, and brand expectations
- Identify opportunities to improve customer experience, operational execution, site standards, and performance
- Conduct operational audits and follow up on compliance, execution gaps, and correction plans
- Act as a key link between sites and internal teams such as Commercial, Convenience, Opex, Maintenance, and Marketing
- Handle day-to-day operational issues and incidents, using sound judgement and making decisions within established governance
- Interpret operational and commercial data to support prioritization and decision-making
- Build strong working relationships with site managers and key partners, ensuring effective communication and issue resolution
- Support the implementation of new income-generation initiatives, operational improvements, and new ways of working across the territory
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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