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Operation Manager, Jackpocket

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $60,400.00 - $75,500.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

bonus
equity
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program

Job Description

DraftKings is a leading publicly traded technology company headquartered in Boston, known primarily for revolutionizing the gaming and sports entertainment industry through innovative digital platforms. As a regulated gaming company, DraftKings leverages cutting-edge technology including artificial intelligence to enhance customer experiences, streamline operations, and unlock new possibilities in the digital sports and lottery space. The company embraces a culture of innovation where teams are energized by new technology and ideas, actively shaping the future of gaming and entertainment. DraftKings is committed to diversity and equal employment opportunities, providing a welcoming environment for all employees regardless of gender identity, race, nationality,... Show More

Job Requirements

  • Bachelor's degree or equivalent experience
  • minimum of 3 years in operations and people management
  • availability to support continuous operations including nights, weekends, and holidays
  • proven leadership in large-scale operations
  • experience in personnel management
  • proficiency with technology and software including Microsoft Excel
  • ability to work independently with attention to detail

Job Qualifications

  • Bachelor's degree or equivalent experience
  • at least 3 years of operations and people management experience
  • proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments
  • strong experience in personnel management including hiring, scheduling, team development, and performance management
  • experience in fast-paced environments with a knack for technology and familiarity with common software including Microsoft Excel
  • self-starter mentality and sharp attention to detail with the ability to prioritize and tackle tasks independently

Job Duties

  • Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing
  • train, mentor, and support ongoing professional development for team members to enhance performance
  • establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center
  • manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment
  • oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues
  • execute cash balance reporting and support various initiatives to support daily fulfillment center operations
  • regularly communicate with regional and senior management to ensure alignment

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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