Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,400.00 - $75,500.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
bonus
equity
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Job Description
DraftKings is a leading publicly traded technology company headquartered in Boston, known primarily for revolutionizing the gaming and sports entertainment industry through innovative digital platforms. As a regulated gaming company, DraftKings leverages cutting-edge technology including artificial intelligence to enhance customer experiences, streamline operations, and unlock new possibilities in the digital sports and lottery space. The company embraces a culture of innovation where teams are energized by new technology and ideas, actively shaping the future of gaming and entertainment. DraftKings is committed to diversity and equal employment opportunities, providing a welcoming environment for all employees regardless of gender identity, race, nationality, religion, sexual orientation, veteran status, or disability.
The role of Operations Manager at DraftKings is a key leadership position within one of the company’s newest and most exciting products, Jackpocket, a digital lottery courier service. As the Operations Manager, you will oversee daily operations at the lottery fulfillment center, leading all aspects of lottery ticket order processing and facility management. This role involves managing a dynamic team, mentoring and developing employees to achieve both individual and center-wide performance goals, and implementing best practices to maximize efficiency and effectiveness. In a fast-paced and growing industry, your leadership will directly contribute to revolutionizing the digital lottery courier experience for customers. Your responsibilities will include managing employee schedules, ensuring compliance with safety standards, coordinating facility maintenance, collaborating with local lottery representatives, and supporting financial reporting activities such as cash balance reporting. You will also maintain regular communication with regional and senior management to ensure operational alignment and contribute to continuous improvement initiatives. This position demands a proactive, detail-oriented leader with a strong background in operations and people management, comfortable supporting around-the-clock operations including nights, weekends, and holidays.
DraftKings offers comprehensive compensation starting with a US base salary range of $60,400 to $75,500 annually, supplemented by bonuses, equity, and benefits. The company also supports your compliance with regulatory requirements by guiding you through the process of obtaining any necessary gaming licenses. At DraftKings, even if you feel you don’t meet every qualification perfectly, the company encourages you to apply and be part of a forward-thinking team shaping the future of gaming and lottery operations.
The role of Operations Manager at DraftKings is a key leadership position within one of the company’s newest and most exciting products, Jackpocket, a digital lottery courier service. As the Operations Manager, you will oversee daily operations at the lottery fulfillment center, leading all aspects of lottery ticket order processing and facility management. This role involves managing a dynamic team, mentoring and developing employees to achieve both individual and center-wide performance goals, and implementing best practices to maximize efficiency and effectiveness. In a fast-paced and growing industry, your leadership will directly contribute to revolutionizing the digital lottery courier experience for customers. Your responsibilities will include managing employee schedules, ensuring compliance with safety standards, coordinating facility maintenance, collaborating with local lottery representatives, and supporting financial reporting activities such as cash balance reporting. You will also maintain regular communication with regional and senior management to ensure operational alignment and contribute to continuous improvement initiatives. This position demands a proactive, detail-oriented leader with a strong background in operations and people management, comfortable supporting around-the-clock operations including nights, weekends, and holidays.
DraftKings offers comprehensive compensation starting with a US base salary range of $60,400 to $75,500 annually, supplemented by bonuses, equity, and benefits. The company also supports your compliance with regulatory requirements by guiding you through the process of obtaining any necessary gaming licenses. At DraftKings, even if you feel you don’t meet every qualification perfectly, the company encourages you to apply and be part of a forward-thinking team shaping the future of gaming and lottery operations.
Job Requirements
- Bachelor's degree or equivalent experience
- minimum of 3 years in operations and people management
- availability to support continuous operations including nights, weekends, and holidays
- proven leadership in large-scale operations
- experience in personnel management
- proficiency with technology and software including Microsoft Excel
- ability to work independently with attention to detail
Job Qualifications
- Bachelor's degree or equivalent experience
- at least 3 years of operations and people management experience
- proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments
- strong experience in personnel management including hiring, scheduling, team development, and performance management
- experience in fast-paced environments with a knack for technology and familiarity with common software including Microsoft Excel
- self-starter mentality and sharp attention to detail with the ability to prioritize and tackle tasks independently
Job Duties
- Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing
- train, mentor, and support ongoing professional development for team members to enhance performance
- establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center
- manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment
- oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues
- execute cash balance reporting and support various initiatives to support daily fulfillment center operations
- regularly communicate with regional and senior management to ensure alignment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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