Open/Close Shift Manager

Nampa, ID, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Benefits

Direct Deposit

Free Meals

Paid vacation

Annual performance review

Performance based wage increases

medical benefits

Dental benefits

vision benefits

on the job training

Advancement opportunities

Fun environment

recognition

team environment

401(k)

Shoe credits

Job Description

Wendy's is a renowned fast-food restaurant chain known for its fresh, made-to-order meals and commitment to quality customer service. Established as a prominent player in the quick-service dining industry, Wendy's focuses on delivering exceptional dining experiences while maintaining high standards in food safety, cleanliness, and operational efficiency. As a popular franchise brand, Wendy's locations are independently owned and operated, each providing unique opportunities to drive success and operational excellence in their respective communities. The company values leadership, team collaboration, and continuous improvement to foster a productive and friendly work environment.

We are currently seeking a dedicated and capable Open/Close Shift Manager for one of the Wendy's franchise locations in Nampa, ID. This role is essential in ensuring the smooth opening and closing procedures of the restaurant, maintaining compliance with food safety regulations, cleanliness standards, and service quality. The Shift Manager will lead by example to create a safe, efficient, and welcoming environment for both customers and team members. This position offers the opportunity to mentor and develop crew members and Team Trainers, helping to build a strong and motivated team that supports the restaurant's goals.

As the Open/Close Shift Manager, your responsibilities will include overseeing all shift operations, including timely openings and closings, food line preparation, and maintaining overall restaurant readiness during peak business hours. You will be instrumental in training and reinforcing food safety and operational procedures with the crew to ensure quality and safety standards are consistently met. Acting as a leader, you will support and collaborate with other restaurant management to optimize labor efficiency, control food costs, and enhance profitability. This role also involves cash management duties, operational planning, and ensuring customer service standards are consistently exceeded.

The ideal candidate will have a strong ability to multitask, maintain composure in a fast-paced environment, and demonstrate excellent leadership and communication skills. This position requires a hands-on approach to managing daily activities and challenges, providing clear direction, and fostering a culture of continuous improvement and team engagement. Career advancement opportunities and a supportive team environment make this an exciting role for dedicated individuals seeking to grow within the Wendy's franchise network.

Job Requirements

High school diploma or GED
Must be 18 years of age
Must be able to pass criminal background check and drug screening
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
Must be able to stand for prolonged periods of time
Ability and willingness to wear a headset
Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
Must have or be willing to obtain ServSafe certification

Job Qualifications

High school diploma or GED
One or more years of restaurant experience preferred
Strong multitasking ability while maintaining composure and providing sound advice and direction
Ability to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Exhibits professionalism, composure and discretion when resolving customer related concerns
Ability to work accurately in a fast-paced environment with noise and varying temperatures
Physical ability to stand for prolonged periods and lift up to 50 pounds
Willingness to wear a headset
Availability to work all shifts and days
Willingness to obtain ServSafe certification

Job Duties

Training, monitoring and reinforcing food safety procedures to crew members
Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash drawers throughout the shift, and verifying safe cash at open, close and shift change
Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan when necessary
Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc
Supervising crew members and Team Trainers in a way that maximizes retention
Working with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
Helping execute appropriate shift-specific procedures according to the Daily Operations Plan
Assisting the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
Following up and ensuring resolution of issues indicated in Voice of the Customer reports
Assisting restaurant management team in labor management by monitoring and running employee breaks, tracking shift labor and making adjustments as necessary
Assisting the restaurant management team in controlling food costs by tracking waste and completing daily shift inventory counts
Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members