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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Direct Deposit
Free Meals
Pay for grades
Paid vacation
Performance review
Medical insurance
Dental Insurance
Vision Insurance
on the job training
Advancement opportunities
401(k)
Shoe credits
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its fresh, made-to-order meals and commitment to quality service. Established in 1969, Wendy's has grown to become one of the largest and most respected quick-service restaurants worldwide. The company prides itself on using fresh ingredients, offering a diverse menu, and fostering a friendly and efficient dining experience for all customers. Wendy's franchise model allows for independently owned and operated locations, each maintaining high standards while also bringing personalized service to their communities. The brand continues to innovate within the fast-food industry, emphasizing quality, cleanliness, and customer satisfaction at every touchpoint.Show More
Job Requirements
- High school diploma or GED
- Must be 18 years of age
- Must be able to pass criminal background check and drug screening
- One or more years of restaurant experience preferred
- Ability to multi-task while maintaining composure and give sound advice and direction
- Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
- Must be able to stand for prolonged periods of time
- Ability and willingness to wear a headset
- Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop
- Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
- Must have or be willing to obtain ServSafe certification
Job Qualifications
- High school diploma or GED
- One or more years of restaurant experience preferred
- Ability to multi-task while maintaining composure and give sound advice and direction
- Ability to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
- Must be able to stand for prolonged periods of time
- Ability and willingness to wear a headset
Job Duties
- Training, monitoring and reinforcing food safety procedures to crew members
- Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash drawers throughout the shift, and verifying safe cash at open, close and shift change
- Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan when necessary
- Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
- Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
- Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc
- Supervising crew members and Team Trainers in a way that maximizes retention
- Working with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
- Helping execute appropriate shift-specific procedures according to the Daily Operations Plan
- Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Following up and ensuring resolution of issues indicated in Voice of the Customer reports
- Assisting restaurant management team in labor management by monitoring and running employee breaks, tracking shift labor and making adjustments as necessary
- Assisting the restaurant management team in controlling food costs by tracking waste and completing daily shift inventory counts
- Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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