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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Direct Deposit
Free Meals
Pay for grades
Paid vacation
Annual performance review
medical benefits
Dental benefits
vision benefits
on the job training
Advancement opportunities
Fun environment
recognition
401(k)
Shoe credits
Job Description
Wendy's is a global fast-food restaurant chain renowned for its quality ingredients and fresh menu offerings. Established with a commitment to delivering great taste and exceptional customer service, Wendy's has grown to become one of the most recognized brands in the quick-service restaurant industry. This location, situated at 3680 State Street in Boise, Idaho, is independently owned and operated by a franchisee. While franchise organizations operate autonomously and may have variations in compensation, benefits, and career programs, this particular establishment upholds the high standards of the Wendy's brand, focusing on customer satisfaction and community engagement. The franchise offers an energetic,... Show More
Job Requirements
- High school diploma or GED
- Must be 18 years of age
- Must be able to pass criminal background check and drug screening
- One or more years of restaurant experience preferred
- Ability to multi-task while maintaining composure and give sound advice and direction
- Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- Must exhibit professionalism, composure and discretion when expediting or resolving customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
- Must be able to stand for prolonged periods of time
- Ability and willingness to wear a headset
- Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
- Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
- Must have or be willing to obtain ServSafe certification
Job Qualifications
- High school diploma or GED
- One or more years of restaurant experience preferred
- Ability to multi-task while maintaining composure and give sound advice and direction
- Ability to work well in a team environment
- Strong customer orientation focus
- Ability to exhibit professionalism, composure and discretion when resolving customer concerns
- Ability to concentrate and perform duties accurately in a fast-paced environment
- Must be able to stand for prolonged periods
- Ability and willingness to wear a headset
- Physical ability to lift 25-50 pounds and perform physical tasks such as reaching, pushing, pulling, bending, kneeling and stooping
- Must have or be willing to obtain ServSafe certification
Job Duties
- Training, monitoring and reinforcing food safety procedures to crew members
- Acting as Cash Manager including setting up cash registers, reconciling cash drawers, and verifying safe cash at open, close and shift change
- Acting as Operations Leader by organizing, overseeing and supervising shifts and executing the Daily Operations Plan
- Performing walk-throughs to ensure the restaurant is ready for opening, closing, and each rush period
- Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
- Working with management team to train, develop and communicate with crew members and Team Trainers
- Supervising crew members and Team Trainers to maximize retention
- Ensuring quality, production and service standards are met
- Creating a safe, efficient and professional environment
- Executing shift-specific procedures according to the Daily Operations Plan
- Assisting in maintaining proper coverage via crew schedules to meet customer service standards
- Following up on and resolving issues from Voice of the Customer reports
- Assisting in labor management by monitoring breaks, tracking shift labor and making adjustments
- Assisting in controlling food costs by tracking waste and completing daily inventory counts
- Executing weekly and positional cleaning schedules by assigning and coaching crew members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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