Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Direct Deposit
Free Meals
Pay for grades
Paid vacation
Annual performance review
medical benefits
Dental benefits
vision benefits
on the job training
Advancement opportunities
Fun environment
recognition
401(k)
Shoe credits
Job Description
Wendy's is a global fast-food restaurant chain renowned for its quality ingredients and fresh menu offerings. Established with a commitment to delivering great taste and exceptional customer service, Wendy's has grown to become one of the most recognized brands in the quick-service restaurant industry. This location, situated at 3680 State Street in Boise, Idaho, is independently owned and operated by a franchisee. While franchise organizations operate autonomously and may have variations in compensation, benefits, and career programs, this particular establishment upholds the high standards of the Wendy's brand, focusing on customer satisfaction and community engagement. The franchise offers an energetic, team-oriented work environment where employees can develop their skills and advance their careers within the fast-paced food service industry.
As an Open/Close Shift Manager at this Wendy's franchise, you will play a crucial leadership role in overseeing daily operations, ensuring compliance with all safety and quality standards, and fostering a positive workplace atmosphere. This is a management position that involves supervising, coordinating, and delegating responsibilities related to opening and closing shifts, with a primary focus on cleanliness, food safety, and efficient service. You will be expected to lead by example, mentoring crew members and team trainers to enhance their performance and maintain high morale. Your responsibilities will include overseeing cash management duties, executing the Daily Operations Plan, and optimizing labor efficiency to maximize restaurant profitability.
The role demands a hands-on approach to managing restaurant shifts, including conducting walk-throughs to prepare the restaurant for peak periods, utilizing flow charts and checklists to guarantee timely completion of tasks, and collaborating with the restaurant management team to uphold production and service standards. Additionally, you will assist in labor management, food cost control, and maintaining cleanliness through scheduling and supervising cleaning tasks. This position requires excellent communication skills, professionalism, and the ability to work effectively in a fast-paced, customer-focused environment. Furthermore, you will have the opportunity to participate in various training, development, and recognition programs designed to enhance your leadership capabilities and career growth within the Wendy's franchise network.
Working at Wendy's offers numerous benefits including direct deposit, paid vacation, free meals, medical, dental, and vision benefits, as well as ongoing training and advancement opportunities. The company promotes a fun and team-oriented work environment that values recognition and professional development. Employees can expect performance reviews and wage increases based on their contributions, alongside unique perks such as shoe credits and participation in the 401(k) plan, although it is not matched. This role provides an excellent platform for individuals who are passionate about food service management and customer satisfaction, offering both challenges and rewards in a supportive franchise setting.
As an Open/Close Shift Manager at this Wendy's franchise, you will play a crucial leadership role in overseeing daily operations, ensuring compliance with all safety and quality standards, and fostering a positive workplace atmosphere. This is a management position that involves supervising, coordinating, and delegating responsibilities related to opening and closing shifts, with a primary focus on cleanliness, food safety, and efficient service. You will be expected to lead by example, mentoring crew members and team trainers to enhance their performance and maintain high morale. Your responsibilities will include overseeing cash management duties, executing the Daily Operations Plan, and optimizing labor efficiency to maximize restaurant profitability.
The role demands a hands-on approach to managing restaurant shifts, including conducting walk-throughs to prepare the restaurant for peak periods, utilizing flow charts and checklists to guarantee timely completion of tasks, and collaborating with the restaurant management team to uphold production and service standards. Additionally, you will assist in labor management, food cost control, and maintaining cleanliness through scheduling and supervising cleaning tasks. This position requires excellent communication skills, professionalism, and the ability to work effectively in a fast-paced, customer-focused environment. Furthermore, you will have the opportunity to participate in various training, development, and recognition programs designed to enhance your leadership capabilities and career growth within the Wendy's franchise network.
Working at Wendy's offers numerous benefits including direct deposit, paid vacation, free meals, medical, dental, and vision benefits, as well as ongoing training and advancement opportunities. The company promotes a fun and team-oriented work environment that values recognition and professional development. Employees can expect performance reviews and wage increases based on their contributions, alongside unique perks such as shoe credits and participation in the 401(k) plan, although it is not matched. This role provides an excellent platform for individuals who are passionate about food service management and customer satisfaction, offering both challenges and rewards in a supportive franchise setting.
Job Requirements
- High school diploma or GED
- Must be 18 years of age
- Must be able to pass criminal background check and drug screening
- One or more years of restaurant experience preferred
- Ability to multi-task while maintaining composure and give sound advice and direction
- Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- Must exhibit professionalism, composure and discretion when expediting or resolving customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
- Must be able to stand for prolonged periods of time
- Ability and willingness to wear a headset
- Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
- Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
- Must have or be willing to obtain ServSafe certification
Job Qualifications
- High school diploma or GED
- One or more years of restaurant experience preferred
- Ability to multi-task while maintaining composure and give sound advice and direction
- Ability to work well in a team environment
- Strong customer orientation focus
- Ability to exhibit professionalism, composure and discretion when resolving customer concerns
- Ability to concentrate and perform duties accurately in a fast-paced environment
- Must be able to stand for prolonged periods
- Ability and willingness to wear a headset
- Physical ability to lift 25-50 pounds and perform physical tasks such as reaching, pushing, pulling, bending, kneeling and stooping
- Must have or be willing to obtain ServSafe certification
Job Duties
- Training, monitoring and reinforcing food safety procedures to crew members
- Acting as Cash Manager including setting up cash registers, reconciling cash drawers, and verifying safe cash at open, close and shift change
- Acting as Operations Leader by organizing, overseeing and supervising shifts and executing the Daily Operations Plan
- Performing walk-throughs to ensure the restaurant is ready for opening, closing, and each rush period
- Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
- Working with management team to train, develop and communicate with crew members and Team Trainers
- Supervising crew members and Team Trainers to maximize retention
- Ensuring quality, production and service standards are met
- Creating a safe, efficient and professional environment
- Executing shift-specific procedures according to the Daily Operations Plan
- Assisting in maintaining proper coverage via crew schedules to meet customer service standards
- Following up on and resolving issues from Voice of the Customer reports
- Assisting in labor management by monitoring breaks, tracking shift labor and making adjustments
- Assisting in controlling food costs by tracking waste and completing daily inventory counts
- Executing weekly and positional cleaning schedules by assigning and coaching crew members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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