Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Direct Deposit
Free Meals
Paid vacation
Annual performance review
medical benefits
Dental benefits
vision benefits
on the job training
Advancement opportunities
401(k)
Shoe credits
Job Description
Wendy's is one of the world’s most recognized fast-food restaurant chains, known for its commitment to quality food, exceptional service, and a welcoming dining experience. With thousands of locations globally, Wendy's has built a strong reputation as a leader in the quick-service restaurant industry. It prides itself on fresh, made-to-order menu items and a dedication to customer satisfaction. The company fosters a culture of growth and development, offering a supportive environment where employees can thrive and advance within the organization. Wendy’s focus on innovation and operational excellence makes it an exciting place to build a career in the restaurant business.
The role of an Open/Close Shift Manager at Wendy's is a pivotal leadership position designed for individuals who excel in supervisory responsibilities and have a passion for team management and operational efficiency. This position involves overseeing the opening and closing procedures of the restaurant, ensuring that all operations comply with Wendy’s high standards for cleanliness, food safety, and customer service. As an Open/Close Shift Manager, you will play a critical role in creating a productive, clean, safe, and friendly workplace environment where employees feel valued and motivated to perform their best.
In this role, you will delegate and coordinate shift tasks, supervise crew members and Team Trainers, and help drive the restaurant’s profitability by optimizing labor and operational efficiencies. You will be expected to monitor flow charts and checklists to guarantee timely openings and closings, execute the Daily Operations Plan, and maintain a sharp focus on quality and customer satisfaction. Your leadership will extend beyond operations to include mentoring team members, supporting retention efforts, and assisting in labor management and food cost control. This comprehensive approach ensures that the restaurant meets or exceeds all operational and customer service standards.
Wendy’s offers extensive training and ongoing development opportunities to help you grow both personally and professionally. The company supports its employees with a range of benefits, including paid vacation, medical, dental, and vision plans, as well as performance-based wage increases and opportunities for advancement. Working at Wendy’s means being part of a dynamic and fun team environment where your contributions are recognized and rewarded. The Open/Close Shift Manager position also offers unique perks such as free meals, shoe credits, and a structured pay for grades program encouraging academic excellence.
Overall, the Open/Close Shift Manager role at Wendy’s is perfect for motivated individuals who thrive in fast-paced environments, have strong leadership capabilities, and aspire to drive operational success in one of the most well-known brands in the quick-service industry. This role requires strong communication skills, attention to detail, a customer-focused mindset, and the ability to perform physical tasks as necessary. Join Wendy’s and become an integral part of a team that values your leadership and dedication.
The role of an Open/Close Shift Manager at Wendy's is a pivotal leadership position designed for individuals who excel in supervisory responsibilities and have a passion for team management and operational efficiency. This position involves overseeing the opening and closing procedures of the restaurant, ensuring that all operations comply with Wendy’s high standards for cleanliness, food safety, and customer service. As an Open/Close Shift Manager, you will play a critical role in creating a productive, clean, safe, and friendly workplace environment where employees feel valued and motivated to perform their best.
In this role, you will delegate and coordinate shift tasks, supervise crew members and Team Trainers, and help drive the restaurant’s profitability by optimizing labor and operational efficiencies. You will be expected to monitor flow charts and checklists to guarantee timely openings and closings, execute the Daily Operations Plan, and maintain a sharp focus on quality and customer satisfaction. Your leadership will extend beyond operations to include mentoring team members, supporting retention efforts, and assisting in labor management and food cost control. This comprehensive approach ensures that the restaurant meets or exceeds all operational and customer service standards.
Wendy’s offers extensive training and ongoing development opportunities to help you grow both personally and professionally. The company supports its employees with a range of benefits, including paid vacation, medical, dental, and vision plans, as well as performance-based wage increases and opportunities for advancement. Working at Wendy’s means being part of a dynamic and fun team environment where your contributions are recognized and rewarded. The Open/Close Shift Manager position also offers unique perks such as free meals, shoe credits, and a structured pay for grades program encouraging academic excellence.
Overall, the Open/Close Shift Manager role at Wendy’s is perfect for motivated individuals who thrive in fast-paced environments, have strong leadership capabilities, and aspire to drive operational success in one of the most well-known brands in the quick-service industry. This role requires strong communication skills, attention to detail, a customer-focused mindset, and the ability to perform physical tasks as necessary. Join Wendy’s and become an integral part of a team that values your leadership and dedication.
Job Requirements
- High school diploma or GED
- Must be 18 years of age
- Must be able to pass criminal background check and drug screening
- One or more years of restaurant experience preferred
- Ability to multi-task while maintaining composure and give sound advice and direction
- Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot or cold temperatures
- Must be able to stand for prolonged periods of time
- Ability and willingness to wear a headset
- Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
- Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
- Must have or be willing to obtain ServSafe certification
Job Qualifications
- High school diploma or GED
- One or more years of restaurant experience preferred
- Ability to multi-task while maintaining composure and give sound advice and direction
- Strong customer orientation focus
- Professionalism, composure and discretion when expediting or resolving customer related concerns
- Ability to work well in a team environment
- Ability to take direction and give direction
Job Duties
- Training, monitoring and reinforcing food safety procedures to crew members
- Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash drawers throughout the shift, and verifying safe cash at open, close and shift change
- Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan when necessary
- Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
- Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
- Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc
- Supervising crew members and Team Trainers in a way that maximizes retention
- Working with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
- Helping execute appropriate shift-specific procedures according to the Daily Operations Plan
- Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains or exceeds all customer service standards
- Following up and ensuring resolution of issues indicated in Voice of the Customer reports
- Assisting restaurant management team in labor management by monitoring and running employee breaks, tracking shift labor and making adjustments as necessary
- Assisting the restaurant management team in controlling food costs by tracking waste and completing daily shift inventory counts
- Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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