Onsite General Manager (Sunterra)

RealManage Elevated Onsite is a specialized division of RealManage, a reputable company dedicated to the management of community associations with onsite staff. RealManage focuses on delivering the best lifestyle Homeowners Association (HOA) management services to its partner communities by leveraging the best people, advanced technology, and outstanding service excellence. The company’s professional team brings decades of experience managing a diverse range of community types including age-restricted communities, luxury high-rise condominiums, cooperative housing, urban mixed-use developments, and large-scale single-family neighborhoods that feature complex amenities. The core of RealManage Elevated Onsite’s approach is a strong emphasis on customer service and lifestyle enhancement for residents and board members, ensuring that their communities receive top-tier management services.

RealManage Elevated Onsite is committed to core values such as integrity, respect, selflessness, fostering personal relationships, and continuous improvement. The company prioritizes ethical conduct, mutual respect, teamwork that transcends individual efforts, genuine personal connections, and a constant drive to evolve and innovate. These values create a supportive and dynamic work environment that encourages growth and dedication. RealManage has also earned the prestigious Certified™ recognition from Great Place to Work®, reflecting its excellent workplace culture and employee satisfaction.

The Onsite General Manager role at RealManage Elevated Onsite is a pivotal leadership position based in the thriving master-planned community of Sunterra in Katy, Texas. This community is known for its resort-style amenities including Crystal Lagoons® amenity lakes, parks, playgrounds, and an extensive Amenity Village with multiple clubhouses and pools featuring unique attractions like a lazy river. The General Manager acts as the Chief Operating Officer of the HOA community, overseeing day-to-day operations and acting as the key liaison among the association board, members, employees, guests, and external governmental and industry stakeholders.

The General Manager is responsible for maintaining the highest standards of operational and service excellence. Duties include conducting frequent site inspections, ensuring safety and cleanliness, actively engaging with community residents to provide outstanding customer service, and managing relationships with governing bodies and contractors. The role demands strong business acumen, exceptional interpersonal skills, and the ability to plan, organize, and lead a diverse team while ensuring fiscal responsibility through budget development and monitoring.

This full-time position offers a competitive annual salary ranging from $90,000 to $100,000 based on experience. It requires an experienced professional with excellent communication skills, strong leadership capabilities, and substantial experience in HOA management, ideally with a background in hospitality or club management. As the community leader, the General Manager plays a critical role in strategic planning, policy compliance, financial oversight, and overall community satisfaction, making this an exciting opportunity for candidates who are passionate about creating vibrant, well-managed residential environments where every day feels like a vacation.