Job Overview
Compensation
Hourly
Range $18.50 - $1.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
Holiday pay
Job Description
FedEx Office is a renowned provider of integrated business services and solutions, well-known for offering high-quality printing, copying, and shipping services. As a leader in the retail and business services sector, FedEx Office operates numerous locations across the United States, servicing a diverse clientele including businesses, students, and everyday consumers. The company prides itself on delivering exceptional customer service, innovative product solutions, and seamless technology integration to meet the evolving needs of its customers. FedEx Office is committed to fostering a dynamic and inclusive work environment that encourages growth and development for its team members.
The position of Onsite Store Consultant at FedEx Office is a customer-facing role primarily responsible for ensuring customer satisfaction through responsive and expert service delivery. This role involves managing complex orders and operating a variety of equipment, with a focus on consultative selling to promote FedEx Office products and services. The Onsite Store Consultant works closely with customers, store managers, team members, and vendors to accomplish established business objectives effectively. The role includes coordinating production, tracking orders, and ensuring quality control, either on-site or by collaborating with other FedEx Office locations or vendors. The employee in this role is expected to work with minimal supervision, demonstrating initiative and problem-solving skills to grow customer accounts and meet sales targets.
Duties encompass a broad range of responsibilities such as educating customers on available business solutions including color and black & white copy services, signage, graphics, and promotional materials. The consultant is expected to engage in proactive business development by identifying new opportunities, implementing marketing initiatives like lunch and learn sessions or student promotions, and managing customer retention and recovery efforts. Administrative tasks, including maintaining accurate customer databases, ordering supplies, and inventory control, are also essential parts of this job. The role requires excellent communication skills, physical stamina to handle equipment and materials, and an ability to maintain focus and operate efficiently in a fast-paced environment.
This position is intended for individuals who enjoy interacting with customers, possess a strong attention to detail, and have a consultative approach to sales. The Onsite Store Consultant position at FedEx Office is a full-time, in-person role with compensation starting from $18.50 per hour. FedEx Office emphasizes not only service excellence but also compliance with safety, legal, and company policies, ensuring a supportive and professional workplace. Career advancement opportunities are available alongside ongoing training and development supported by FedEx’s commitment to quality management and innovative business practices.
The position of Onsite Store Consultant at FedEx Office is a customer-facing role primarily responsible for ensuring customer satisfaction through responsive and expert service delivery. This role involves managing complex orders and operating a variety of equipment, with a focus on consultative selling to promote FedEx Office products and services. The Onsite Store Consultant works closely with customers, store managers, team members, and vendors to accomplish established business objectives effectively. The role includes coordinating production, tracking orders, and ensuring quality control, either on-site or by collaborating with other FedEx Office locations or vendors. The employee in this role is expected to work with minimal supervision, demonstrating initiative and problem-solving skills to grow customer accounts and meet sales targets.
Duties encompass a broad range of responsibilities such as educating customers on available business solutions including color and black & white copy services, signage, graphics, and promotional materials. The consultant is expected to engage in proactive business development by identifying new opportunities, implementing marketing initiatives like lunch and learn sessions or student promotions, and managing customer retention and recovery efforts. Administrative tasks, including maintaining accurate customer databases, ordering supplies, and inventory control, are also essential parts of this job. The role requires excellent communication skills, physical stamina to handle equipment and materials, and an ability to maintain focus and operate efficiently in a fast-paced environment.
This position is intended for individuals who enjoy interacting with customers, possess a strong attention to detail, and have a consultative approach to sales. The Onsite Store Consultant position at FedEx Office is a full-time, in-person role with compensation starting from $18.50 per hour. FedEx Office emphasizes not only service excellence but also compliance with safety, legal, and company policies, ensuring a supportive and professional workplace. Career advancement opportunities are available alongside ongoing training and development supported by FedEx’s commitment to quality management and innovative business practices.
Job Requirements
- High school diploma or equivalent education
- 1+ year of specialized experience
- excellent verbal and written communication skills
- proficiency with computer systems and ability to learn new software applications quickly
- ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability, on a consistent basis, to bend/twist at the waist and knees
- ability to communicate effectively with customers, vendors, and other team members
- ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- ability, on a consistent basis, to function in a fast-paced environment under substantial pressure
- ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- ability to work with minimal supervision
- ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
- for new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- for current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Job Qualifications
- High school diploma or equivalent education
- 1+ year of specialized experience preferred
- excellent verbal and written skills
- proficiency with computer systems and ability to learn new software applications quickly
- ability to communicate effectively with customers, vendors, and other team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to work with minimal supervision
- ability to maintain attention and concentration for extended periods
Job Duties
- Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
- grow revenue through customer education of business solutions and product offerings (e.g., color, black & white copy, signs & graphics, holiday and promotional)
- may take customer orders, give pricing information in accordance to customer pricing agreements and recommends FedEx Office products and services
- use a consultative selling approach
- project hunt for new business on site as appropriate to the onsite location
- identify and grow new and existing onsite customer accounts using resources available
- funnel customer program work into the FXO network as appropriate
- responsible for customer retention/recovery activities
- manage bid follow up and consult on complex orders
- implement onsite marketing programs as appropriate (e.g., lunch and learns, student promotions, etc.)
- produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries
- maintain and regularly update customer database and other systems and reports as required
- perform administrative duties, including ordering supplies and inventory controls
- utilize knowledge of on-site pricing and contractual obligations
- meet the on-site guidelines (safety training, background check and any other requirements)
- follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- may assist with financial reporting including daily sales, close-outs and bank deposits
- all other duties as needed or required
Job Criteria
Experience
No experience required
Job Location
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