Onsite Community Administrator/Porter Part-time (CBCA2026)

Carlsbad, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $18.00 - $22.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

HSA

FSA

Education Reimbursement

401K Matching

Employee assistance program (EAP)

Paid holidays

Job Description

RealManage is a dynamic and rapidly expanding technology-driven HOA management company headquartered in Carlsbad, CA. Recognized on the Inc. 5000 list and operating in 16 states plus Washington DC, RealManage serves a diverse client base including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. The company is distinguished by its innovative use of cutting-edge cloud-based technologies and mobile apps combined with industry-leading practices and a highly skilled workforce. RealManage is known for delivering exceptional community management solutions at competitive prices, emphasizing transparency, visibility, and continuous performance improvement in all client interactions.

The company culture at RealManage fosters professionalism, growth, diversity, and teamwork. It has earned the Certified™ recognition from Great Place to Work®, a global authority on workplace culture and leadership, based on the positive feedback from employees. RealManage values integrity, respect, selflessness, personal relationships, and continuous improvement, making it a workplace devoted to not only advancing industry standards but also supporting and investing in its team members' long-term success.

This part-time position based in Carlsbad, CA, offers a competitive hourly wage ranging from $18.00 to $22.00 depending on education and experience. The role will appeal to motivated individuals who enjoy working in a fast-paced environment with diverse responsibilities, including administrative support and porter duties. As a valued member of the RealManage family, the employee will assist owners with policies, procedures, and HOA-related issues while acting as a liaison between owners, guests, and vendors. Additionally, the role involves maintaining records, managing communication, supporting community events, maintaining cleanliness and organization of storage areas, and addressing resident complaints promptly and courteously.

The successful candidate will use various tools such as Google Drive, Microsoft Word, Excel, and Outlook on a daily basis. Collaboration with Community Association Managers (CAMs) and Boards of Directors is essential to ensure smooth operations and project completion. The role requires excellent communication, organizational, and time management skills, and the ability to work independently while maintaining a positive attitude and high customer service standards. This position offers many growth opportunities within a company committed to innovation and excellence in community management. RealManage also provides a supportive environment with an emphasis on employee well-being and professional development, making it an excellent career choice for dedicated professionals seeking stability and advancement in the HOA management industry.

Job Requirements

High school diploma or GED required
Associate degree preferred
Must have a valid driver’s license
Excellent verbal and written communication skills
Excellent computer proficiency with MS Office
Ability to work under pressure and meet deadlines
Positive attitude and exemplary customer service skills
Ability to work independently and complete assignments within given instructions

Job Qualifications

High school diploma or GED required
Associate degree preferred
Must have a valid driver’s license
Excellent verbal and written communication skills including ability to effectively communicate with internal and external customers
Excellent computer proficiency in MS Office - Word, Excel and PowerPoint
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Job Duties

Handling day-to-day tasks and communication in a fast-paced environment
Assisting owners with questions regarding policies and procedures
Assisting owners with HOA related issues and communicate to CAM when appropriate
Opening all mail and packages and distribute appropriately
Keeping all contact lists up to date
Keeping all homeowner packets up to date
Using Google Drive, Microsoft Word, Excel, Outlook
Keeping all owner files up to date
Acting as an owner liaison between owners/guests and vendors as needed
Keeping file and record retention system up to date
Assisting in preparing, proofing and sending communications out to owners and others
Preparing and managing ordering for annual vehicle passes and annual meeting materials
Assisting CAM with projects and meetings as requested
Attending miscellaneous meetings when requested by CAM or Board of Directors
Check supply levels in storage closets and requisition additional supplies
Maintain cleanliness and organization of storage areas, carts, and caddies
Clean assigned areas using designated checklists
Complete work orders for maintenance repairs and submit to the Community Association Manager
Monitor and handle residents’ complaints by following instant pacification procedures
Respond to all radio/cell calls promptly
Document pertinent information in the department logbook
Complete all paperwork and closing duties before leaving and check with manager