Online Sales Concierge - Dallas South

Garland, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401(k)

Employee stock purchase plan

Flex Spending Accounts

Life and Disability Insurance

vacation

Sick

Personal time

company holidays

Multiple voluntary and company provided benefits

Job Description

D.R. Horton, Inc., established in 1978, has grown to become the largest homebuilder in the United States and is publicly traded on the New York Stock Exchange. Specializing in the construction and sale of high-quality homes, D.R. Horton primarily targets the entry-level and first-time move-up homebuyer markets. Beyond home construction, the company also offers mortgage financing and title services through its subsidiaries, creating a comprehensive homebuying experience for its customers. Headquartered in the United States, D.R. Horton has built a reputation for quality and customer satisfaction, consistently ranking as a leader in the homebuilding industry. Interested candidates can visit www.drhorton.com for more detailed information about the company, its values, and its community impact.

D.R. Horton is currently seeking a Full-time Online Sales Concierge to join its team in Rowlett, Texas. This role is pivotal in converting internet leads into onsite visits and sales opportunities. The Online Sales Concierge will manage internet inquiries from the company website and various outsourced sources ensuring every potential customer receives a positive, professional experience whether communicated via online chat, phone, or email. The main focus of this position involves qualifying leads effectively to identify genuine sales prospects and scheduling appointments with onsite Sales Representatives. The role requires a strong focus on organizational and communication skills, as well as proficiency with customer management databases to keep information up to date. Additionally, the Online Sales Concierge will be responsible for producing detailed monthly reports on sales performance, website traffic, and marketing cost efficiency, providing critical insights to the sales and marketing teams.

This position requires someone who embraces teamwork and provides attentive customer service, maintaining up-to-date knowledge of communities, home products, plans, and amenities. The Online Sales Concierge must be able to manage multiple responsibilities with a detail-oriented approach while coordinating prospect mailings and other marketing communications. The role involves conducting business with professionalism and ethics, enhancing company goodwill and profitability. Flexibility in working overtime is expected, and there may be occasional overnight travel for training purposes. This is an exciting opportunity to join a Fortune 500 company known for its growth and commitment to employee development, offering a rewarding career path with a competitive benefits package including medical, dental, vision, 401(k), employee stock purchase plan, and more. Build your future with D.R. Horton, America’s Builder.

Job Requirements

High school diploma or general education degree (GED)
One to three years of related experience and/or training
Ability to work overtime
Minimal overnight travel may be required for training purposes

Job Qualifications

High school diploma or general education degree (GED)
One to three years of related experience and/or training
Superb interpersonal, written and verbal communication skills
Ability to work well within a team
Provide attention to detail and manage multiple responsibilities
Strong organizational and follow-through skills
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Ability to sit for majority of 8-hour workday
Use hands and fingers to handle or feel
Reach with hands and arms
Talk and hear
Specific vision abilities required by this job include close vision and peripheral vision
The noise level is generally moderate
Licensing requirements vary by state

Job Duties

Manage all incoming internet leads from company website and outsourced companies
Ensure a positive experience to all potential customers whether online, live chat or by phone
Convert qualified leads into office appointments with onsite Sales Representatives
Enter and update information in a customer management database
Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
Generate a monthly analysis of divisional website traffic, hits, source, etc.
Maintain current knowledge of communities, product, plans and amenities
Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
Coordinate mass mailing lists and the mailing of materials to prospective clients
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Minimal overnight travel may be required for training purposes