Online Sales Concierge (Dallas North)

Garland, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401(k)

Employee stock purchase plan

Flex Spending Accounts

Life and Disability Insurance

vacation

sick leave

Personal time

company holidays

Multiple voluntary and company provided benefits

Job Description

D.R. Horton, Inc., founded in 1978, is the largest homebuilder in the United States and a publicly traded company on the New York Stock Exchange. Specializing in the construction and sale of high-quality homes primarily targeting the entry-level and first-time move-up markets, D.R. Horton has established itself as a trusted and reputable leader in the homebuilding industry. Beyond home construction, the company also offers mortgage financing and title services to homebuyers through its subsidiaries, providing a comprehensive homebuying experience. With years of experience and a strong commitment to quality, innovation, and customer service, D.R. Horton has grown to become a Fortune 500 company known for its dedication to building communities and helping families find the perfect home. The company’s website, www.drhorton.com, offers further insights and resources about its communities and services.

D.R. Horton is currently seeking an Online Sales Concierge to join its team in the Aubrey, TX location. This full-time, onsite role is vital in converting online leads into actual in-person visits and sales, bridging the gap between digital interest and physical home buying engagements. The ideal Online Sales Concierge will be experienced in managing internet leads, providing excellent customer service, and effectively qualifying leads to ensure they have the potential to convert into genuine sales opportunities. The role demands excellent interpersonal skills and the ability to manage multiple channels of communication, including online interactions, live chat, and telephone. The candidate will be responsible for using CRM databases to track and update client information and generate monthly sales and marketing analytics reports to support business decisions. Additionally, maintaining up-to-date knowledge of available communities, home products, and amenities will be crucial in providing accurate information to prospective buyers. This position requires excellent organizational skills, attention to detail, and the ability to work independently as well as part of a team. Occasional overtime and minimal overnight travel for training purposes may be needed. With D.R. Horton’s commitment to its employees and customer satisfaction, this opportunity offers a rewarding career path with a respected leader in the homebuilding industry, along with a competitive benefits package, including medical, dental, and vision insurance, 401(k), employee stock purchase plan, and more. This position represents a unique chance to build your future with America’s Builder and be an integral part of a winning team.

Job Requirements

High school diploma or GED
one to three years of related experience and/or training
excellent interpersonal, written and verbal communication skills
team player
strong organizational and follow-through skills
proficiency in MS Office and email applications
ability to manage multiple responsibilities with attention to detail
ability to work overtime and adapt to minimal overnight travel for training
physical ability to sit for most of the workday and perform manual tasks
ability to follow written and oral instructions
ability to work in moderate noise environment

Job Qualifications

High school diploma or general education degree (GED)
one to three years of related experience and/or training
superb interpersonal, written and verbal communication skills
ability to work well within a team
provide attention to detail and manage multiple responsibilities
strong organizational and follow-through skills
ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications
proficiency with MS Office and email
ability to sit for majority of 8-hour workday
use hands and fingers to handle or feel
reach with hands and arms
talk and hear
specific vision abilities required include close vision and peripheral vision
ability to work in a moderate noise level environment

Job Duties

Manage all incoming internet leads from company website and outsourced companies
ensure a positive experience to all potential customers whether online, live chat or by phone
convert qualified leads into office appointments with onsite Sales Representatives
enter and update information in a customer management database
exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
produce monthly sales and marketing reports including Intertrack, Sales Performance Analysis, and Marketing and Sales Cost Efficiency Analysis
generate a monthly analysis of divisional website traffic, hits, source, etc.
maintain current knowledge of communities, product, plans and amenities
generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
coordinate mass mailing lists and the mailing of materials to prospective clients
conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
ability to work overtime
minimal overnight travel may be required for training purposes