Online Sales Concierge

Oklahoma City, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401(k)

Employee stock purchase plan

Flex Spending Accounts

Life & Disability Insurance

vacation

Sick

Personal time

company holidays

Job Description

D.R. Horton, Inc., founded in 1978, is the largest homebuilder in the United States and a publicly traded company on the New York Stock Exchange. Specializing in the construction and sale of high-quality homes, the company primarily focuses on the entry-level and first-time move-up markets. In addition to homebuilding, D.R. Horton enhances the homebuying experience by providing mortgage financing and title services through its subsidiaries. The company’s reputation for excellence, commitment to customer satisfaction, and a wide range of offerings make D.R. Horton a leader in the residential construction industry. For more information, visit their official website at www.drhorton.com.

Currently, D.R. Horton is seeking an Online Sales Concierge to join their dynamic team. This role is crucial in converting internet leads into onsite visits and sales, acting as a key liaison between potential customers and the onsite sales representatives. The Online Sales Concierge will manage incoming internet leads, ensuring a positive and professional experience for all prospective homebuyers through various channels including online platforms, live chat, and phone communications.

The position involves entering and updating lead information in a customer management database, applying qualification skills to identify genuine sales opportunities, and producing detailed monthly sales and marketing reports. The role requires a proactive individual who can analyze website traffic and lead sources, maintain current knowledge about the company’s communities, product plans, and amenities, and generate new customer opportunities through telephone, email, and mail campaigns.

Additionally, candidates must be prepared to coordinate mass mailings and handle all business communications with professionalism and ethical standards to enhance customer goodwill and company profitability. The role may require occasional overtime and minimal overnight travel for training purposes. This is an excellent opportunity for individuals looking to build a career in sales and customer service within a Fortune 500 company known for its fast growth and success. Joining D.R. Horton means becoming part of a winning team with access to a robust benefits package designed to support employees’ well-being and professional growth.

Job Requirements

High school diploma or general education degree (GED)
One to three years of related experience and/or training
Superb interpersonal, written and verbal communication skills
Ability to work well within a team
Provide attention to detail and manage multiple responsibilities
Strong organizational and follow-through skills
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Ability to sit for majority of 8-hour workday
use hands and fingers to handle or feel
reach with hands and arms
talk and hear
Specific vision abilities required include close vision and peripheral vision
Ability to work in a moderate noise level environment

Job Qualifications

High school diploma or general education degree (GED)
One to three years of related experience and/or training
Superb interpersonal, written and verbal communication skills
Ability to work well within a team
Provide attention to detail and manage multiple responsibilities
Strong organizational and follow-through skills
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Ability to sit for majority of 8-hour workday
use hands and fingers to handle or feel
reach with hands and arms
talk and hear
Specific vision abilities required include close vision and peripheral vision
Ability to work in a moderate noise level environment

Job Duties

Manage all incoming internet leads from company website and outsourced companies
Ensure a positive experience to all potential customers whether online, live chat or by phone
Convert qualified leads into office appointments with onsite Sales Representatives
Enter and update information in a customer management database
Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
Generate a monthly analysis of divisional website traffic, hits, source, etc.
Maintain current knowledge of communities, product, plans and amenities
Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
Coordinate mass mailing lists and the mailing of materials to prospective clients
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Minimal overnight travel may be required for training purposes