Online Sales Concierge

Edmond, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401(k)

Employee stock purchase plan

Flex Spending Accounts

Life insurance

Disability insurance

vacation

Sick

Personal time

company holidays

Multiple voluntary and company provided benefits

Job Description

D.R. Horton, Inc., established in 1978 and publicly traded on the New York Stock Exchange, stands as the largest homebuilder in the United States. This well-respected company is known for its focus on constructing and selling high-quality homes, which are primarily designed for the entry-level and first-time move-up markets. D.R. Horton brings a comprehensive approach to homebuilding as it also provides mortgage financing and title services through its affiliated mortgage and title subsidiaries. With a strong national presence and decades of experience, D.R. Horton offers a solid foundation for growth and professional development in the homebuilding sector. For more information about the company and its services, prospective candidates and customers can visit www.drhorton.com.

D.R. Horton is currently seeking a motivated and detail-oriented Online Sales Concierge to join their dynamic team in Edmond, Oklahoma. This full-time position in the sales organization plays a crucial role in converting internet leads into showroom traffic and ultimately into sales. The Online Sales Concierge will work closely with onsite Sales Representatives to schedule appointments and foster positive experiences for potential homebuyers via online platforms, phone calls, and live chat. The ideal candidate will have strong communication skills, be well-organized, and possess the ability to manage multiple responsibilities efficiently.

The role centers around managing incoming internet leads from the company website and outsourced sources, qualifying those leads to identify genuine sales opportunities, and ensuring an excellent customer interaction at every point of contact. In addition to converting leads, the Online Sales Concierge is responsible for maintaining up-to-date customer data within the company’s customer management database and generating monthly reports analyzing sales performance, marketing efficiency, and website traffic patterns. As a key bridge between marketing efforts and the onsite sales team, this individual will help maximize the company's reach and impact in the housing market.

Moreover, this position requires a professional and ethical approach to all business interactions, a willingness to work overtime when necessary, and occasional overnight travel for training purposes. This role offers a unique opportunity to become part of a Fortune 500 company that values enthusiastic attitudes and team collaboration. D.R. Horton’s commitment to its employees is reflected in its competitive benefits package, which supports both personal well-being and long-term financial security. The company fosters a culture of growth, collaboration, and success, inviting individuals to build their future with America’s Builder.

Job Requirements

High school diploma or general education degree (GED)
one to three years of related experience and/or training
ability to sit for majority of 8-hour workday
use hands and fingers to handle or feel
reach with hands and arms
talk and hear
good interpersonal skills
ability to work overtime
occasional overnight travel for training

Job Qualifications

High school diploma or general education degree (GED)
one to three years of related experience and/or training
superb interpersonal, written and verbal communication skills
ability to work well within a team
provide attention to detail and manage multiple responsibilities
strong organizational and follow-through skills
ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
proficiency with MS Office and email
ability to sit for majority of 8-hour workday
use hands and fingers to handle or feel
reach with hands and arms
talk and hear
specific vision abilities required by this job include close vision and peripheral vision
noise level is generally moderate

Job Duties

Manage all incoming internet leads from company website and outsourced companies
ensure a positive experience to all potential customers whether online, live chat or by phone
convert qualified leads into office appointments with onsite Sales Representatives
enter and update information in a customer management database
exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
responsible for producing monthly sales and marketing reports including Intertrack, Sales Performance Analysis, and Marketing and Sales Cost Efficiency Analysis
generate a monthly analysis of divisional website traffic, hits, source, etc
maintain current knowledge of communities, product, plans and amenities
generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
coordinate mass mailing lists and the mailing of materials to prospective clients
conduct all business in a professional and ethical manner
ability to work overtime
minimal overnight travel may be required for training purposes