Online Sales Concierge

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401(k)

Employee stock purchase plan

Flex Spending Accounts

Life and Disability Insurance

vacation

Sick

Personal time

company holidays

Multiple voluntary and company provided benefits

Job Description

D.R. Horton, Inc. is the largest homebuilder in the United States, founded in 1978 and publicly traded on the New York Stock Exchange. The company specializes in the construction and sale of high-quality homes tailored primarily for the entry-level and first-time move-up markets. With decades of experience, D.R. Horton prides itself on its commitment to excellence, innovation, and customer satisfaction. Beyond building homes, the company offers comprehensive mortgage financing and title services through its subsidiaries, ensuring a seamless home buying experience for its customers. For more information about their offerings and company culture, you can visit their official website at www.drhorton.com.

Currently, D.R. Horton, Inc. is seeking a dedicated and dynamic Online Sales Concierge to join their team in Nevada-Henderson. This full-time position is integral to the sales process, focusing on converting online internet leads into onsite traffic and sales. The Online Sales Concierge is responsible for managing inbound internet inquiries from both the company's website and external outsourced sources. The role demands providing all potential customers with a positive, engaging experience whether they connect via live chat, phone, or online. The candidate will play a critical role in qualifying leads and setting appointments with onsite sales representatives, acting as a vital link between potential buyers and the sales team.

This position requires strong organizational skills, attention to detail, and the ability to follow through on multiple responsibilities simultaneously. The Online Sales Concierge is also tasked with maintaining up-to-date knowledge about community developments, product lines, home plans, and amenities to effectively communicate with prospects. Additionally, the role involves generating monthly sales and marketing performance reports, analyzing website traffic data, and assisting in the coordination of mass mailings to potential clients.

The ideal candidate should possess excellent interpersonal, written, and verbal communication skills, and be comfortable working within a team environment. Proficiency in MS Office applications and the ability to manage customer databases are essential. This role may require occasional overtime and minimal travel for training purposes. With a strong emphasis on professionalism and ethics, the Online Sales Concierge at D.R. Horton helps enhance the company's goodwill while driving business growth.

Joining D.R. Horton means becoming part of a Fortune 500 company known not only for its industry-leading homebuilding but also for fostering a supportive and growth-oriented workplace. Employees benefit from comprehensive health care, financial planning options, and numerous personal time benefits, all designed to support work-life balance and personal well-being. Whether you are looking to build a long-term career in homebuilding sales or seeking an exciting opportunity in the dynamic real estate market, the Online Sales Concierge position offers a rewarding path within a nationally recognized company.

Job Requirements

High school diploma or general education degree (GED)
one to three years of related experience and/or training
ability to work well within a team
superb interpersonal, written and verbal communication skills
provide attention to detail and manage multiple responsibilities
strong organizational and follow-through skills
proficiency with MS Office and email

Job Qualifications

High school diploma or general education degree (GED)
one to three years of related experience and/or training
superb interpersonal, written and verbal communication skills
ability to work well within a team
provide attention to detail and manage multiple responsibilities
strong organizational and follow-through skills
ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
proficiency with MS Office and email

Job Duties

Manage all incoming internet leads from company website and outsourced companies
ensure a positive experience to all potential customers whether online, live chat or by phone
convert qualified leads into office appointments with onsite Sales Representatives
enter and update information in a customer management database
exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
generate a monthly analysis of divisional website traffic, hits, source, etc.
maintain current knowledge of communities, product, plans and amenities
generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
coordinate mass mailing lists and the mailing of materials to prospective clients
conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
ability to work overtime
minimal travel may be required for training purposes