Online Sales Concierge

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical

Dental

Vision

401(k)

Employee stock purchase plan

flexible spending accounts

Life insurance

Disability insurance

vacation

Sick Time

Personal time

company holidays

Job Description

D.R. Horton, Inc., established in 1978, is the largest homebuilder in the United States and is publicly traded on the New York Stock Exchange. The company specializes in building and selling high-quality homes primarily targeting the entry-level and first-time move-up markets. Alongside its core construction and sales operations, D.R. Horton offers comprehensive mortgage financing and title services through its dedicated subsidiaries. With decades of experience and a commitment to quality, the company has grown into a Fortune 500 enterprise known for its innovation, customer service, and industry leadership. For more detailed information about the company's mission, values, and business operations, interested candidates and customers can visit www.drhorton.com.

D.R. Horton is currently recruiting for the position of Online Sales Concierge based in Knoxville, Tennessee. This full-time role is focused on converting internet leads into onsite visits and sales, making it a crucial part of the company’s sales strategy. The Online Sales Concierge is responsible for managing all incoming leads from the company website and other outsourced sources. This position demands excellent communication and interpersonal skills to ensure all prospective customers experience a positive and professional interaction regardless of whether contact is made via online chat, phone, or email.

The ideal candidate will specialize in qualifying leads to identify genuine sales opportunities, converting those leads into appointments with onsite sales representatives. They will maintain accurate and up-to-date information in the customer management database, track sales and marketing performance through reports, and analyze divisional website traffic to optimize lead generation strategies. In addition, the Online Sales Concierge will stay well-informed about the communities, products, plans, and amenities offered by D.R. Horton to provide knowledgeable support to potential clients.

This role is based in the office from Monday through Friday with a weekend rotation and requires the ability to work overtime when necessary. Candidates must be local to the Knoxville area due to the operational and client-facing nature of the job. The position offers an excellent benefits package including medical, dental, and vision insurance, a 401(k) plan, an employee stock purchase plan, flexible spending accounts, life and disability insurance, and paid vacation, sick, and personal time as well as company holidays. D.R. Horton is seeking enthusiastic team players who want to be part of a growing and successful organization committed to building futures and communities.

Job Requirements

High school diploma or general education degree (GED)
one to three years of related experience and/or training
ability to work well within a team
proficiency with MS Office and email
local to Knoxville area
ability to work overtime
in office Monday through Friday with weekend rotation required

Job Qualifications

High school diploma or general education degree (GED)
one to three years of related experience and/or training
superb interpersonal, written and verbal communication skills
ability to work well within a team
attention to detail and manage multiple responsibilities
strong organizational and follow-through skills
ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications
proficiency with MS Office and email
licensing requirements vary by state

Job Duties

Manage all incoming internet leads from company website and outsourced companies
ensure a positive experience to all potential customers whether online, live chat or by phone
convert qualified leads into office appointments with onsite Sales Representatives
enter and update information in a customer management database
exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
produce monthly sales and marketing reports including Intertrack, Sales Performance Analysis, and Marketing and Sales Cost Efficiency Analysis
generate a monthly analysis of divisional website traffic, hits, source, etc.
maintain current knowledge of communities, product, plans and amenities
generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
coordinate mass mailing lists and the mailing of materials to prospective clients
conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
ability to work overtime
in office Monday through Friday with weekend rotation required
local to Knoxville area