Online Sales Concierge

San Marcos, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $19.75

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401(k)

Employee stock purchase plan

Flex Spending Accounts

Life and Disability Insurance

Vacation, Sick, Personal Time and Company Holidays

Multiple voluntary and company provided benefits

Job Description

D.R. Horton, Inc., established in 1978, stands as the largest homebuilder in the United States and is a publicly traded company listed on the New York Stock Exchange. With a robust history of over four decades, D.R. Horton primarily focuses on the construction and sale of high-quality homes tailored to the entry-level and first-time move-up markets. The company is not just a homebuilder but also offers mortgage financing and title services through its subsidiaries, providing a comprehensive approach to homeownership. This integrated service model enhances customer satisfaction by streamlining the home buying process from start to finish. For more information about the company's offerings and its mission, interested individuals can visit the official website at www.drhorton.com.

D.R. Horton is currently seeking an Online Sales Concierge to join its dynamic sales team. This full-time role plays a critical part in converting internet leads into onsite visits and sales, focusing on delivering exceptional customer experiences through various communication channels such as live chat, phone, and email. The Online Sales Concierge is responsible for managing all incoming internet leads from both the company's website and outsourced sources. The ideal candidate will skillfully qualify leads, ensuring that genuine prospects progress towards becoming genuine sales opportunities by coordinating appointments with onsite sales representatives. The role also involves maintaining a customer management database, generating monthly sales and marketing performance reports, and analyzing website traffic to optimize lead conversion efforts.

This position requires a high level of professionalism and ethical conduct to foster positive customer relations and contribute to the company's profitability and reputation. The Online Sales Concierge must stay well-informed about the company's communities, products, plans, and amenities to answer inquiries with authority and precision. Additionally, generating new customer opportunities through proactive outreach such as telephone calls, emails, and mailings forms a core part of the job responsibilities. The ability to work overtime when necessary highlights the role's commitment to meeting and exceeding sales targets. Working at D.R. Horton offers a unique opportunity to join a Fortune 500 company known for its strong team culture and fast growth in the homebuilding industry, providing a platform for career advancement and professional development.

Job Requirements

High school diploma or general education degree (GED)
One to three years of related experience and/or training
Superb interpersonal, written and verbal communication skills
Ability to work well within a team
Provide attention to detail and manage multiple responsibilities
Strong organizational and follow-through skills
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email

Job Qualifications

High school diploma or general education degree (GED)
One to three years of related experience and/or training
Superb interpersonal, written and verbal communication skills
Ability to work well within a team
Provide attention to detail and manage multiple responsibilities
Strong organizational and follow-through skills
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Licensing requirements vary by state

Job Duties

Manage all incoming internet leads from company website and outsourced companies
Ensure a positive experience to all potential customers whether online, live chat or by phone
Convert qualified leads into office appointments with onsite sales representatives
Enter and update information in a customer management database
Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
Generate a monthly analysis of divisional website traffic, hits, source, etc.
Maintain current knowledge of communities, product, plans and amenities
Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
Coordinate mass mailing lists and the mailing of materials to prospective clients
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime