Online Grocery Pick-Up Clerk

Portland, OR, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Paid holidays

flexible schedule

Job Description

This opportunity is offered by a dynamic grocery retailer specializing in online shopping and in-store pick-up services. This retail establishment is devoted to delivering high-quality groceries through a seamless online ordering system combined with an efficient in-store pick-up experience. The company places a strong emphasis on core values such as respect, honesty, integrity, diversity, inclusion, and safety, ensuring that both customers and employees experience a positive and respectful environment.

The role in question is that of an Online Grocery Pick-Up Clerk, also known as an In-Store Grocery Shopper. This position is integral to the company’s e-commerce operations, focusing on selecting and gathering products for customers’ online orders with meticulous attention to freshness and quality. The Online Grocery Pick-Up Clerk is responsible not only for assembling the orders but also for processing coupons and payments, and facilitating the convenient delivery and loading of orders into customers’ vehicles when they arrive for pick-up.

This role demands an individual who is efficient and effective in managing the selection process of grocery items, ensuring the highest standards of quality and freshness. In addition to the technical responsibilities, the role requires a strong customer service orientation, aiming to provide a shopping experience that encourages repeat online orders. The clerk is expected to communicate clearly with customers, especially regarding any substitutions or issues related to their order, thereby maintaining transparency and trust.

Furthermore, the Online Grocery Pick-Up Clerk must work in compliance with local, state, and federal laws along with the company’s food safety procedures, maintaining pristine standards of cleanliness and organization within the staging and shopping areas. The role also involves collaboration within a team environment, contributing to training new team members, and upholding productivity goals in a fast-paced setting.

Candidates for this position should embrace the company’s core values and be capable of managing conflict with professionalism and integrity. They should be comfortable working independently without supervision and have basic skills in reading shelf tags, math, and communication. Experience in personal shopping, warehouse environments, shelf stocking, or cashier roles is considered desirable.

Overall, this Online Grocery Pick-Up Clerk role offers an engaging career path for individuals passionate about customer service, grocery retail, and e-commerce operations, with a tangible impact on customers’ convenience and satisfaction.

Job Requirements

High school diploma or equivalent preferred
Ability to work flexible hours including weekends and evenings
Physical ability to stand, walk, bend, and lift moderately heavy items
Strong attention to detail and organizational skills
Ability to follow company policies and food safety procedures
Customer service orientation and ability to manage conflict professionally
Must be able to perform essential job functions with or without reasonable accommodation

Job Qualifications

Ability to work without supervision
Ability to read shelf tags
Basic math skills including counting, addition, and subtraction
Excellent oral and written communication skills
Experience as a personal shopper or in a production, warehouse environment, stocking shelves, or cashier role preferred

Job Duties

Select and gather products for customers' online orders with attention to freshness and quality
Assemble customers' online orders, process coupons and payments
Deliver and load orders to customers' cars at store pick-up
Scan and bag orders while following bagging standards
Communicate substitutions or exceptions to customers at pick-up
Ensure order accuracy and quality control
Maintain cleanliness and organization of staging areas and equipment
Report discrepancies and equipment needs to supervisors
Perform opening and closing procedures
Assist in training new e-Commerce team members
Meet or exceed productivity standards
Manage customer interactions professionally and courteously