Oneida Hotel - Room Reservationist

Ashwaubenon, WI, USA|

Job Overview

Benefits

Daily Pay

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

term life insurance

Paid Time Off

Employee assistance program

401k Retirement Plan

Job Description

Aimbridge Hospitality is a leading global third-party hotel management company known for its commitment to driving excellence and delivering exceptional guest experiences across its diverse portfolio of properties. The company's comprehensive approach integrates hospitality expertise with strategic revenue management, operational efficiency, and innovative solutions tailored to meet the unique needs of each hotel, resort, or casino property it manages. Aimbridge Hospitality emphasizes creating rewarding workplace environments alongside optimizing guest satisfaction and operational profitability.\n\nOur hotel, managed by Aimbridge Hospitality, boasts a prime location directly across from Austin Straubel International Airport and is only four miles from Lambeau Field, the iconic home of the Green Bay Packers. Guests enjoy convenient access to entertainment and leisure options, including the Oneida Casino connected via an interior walkway and Thornberry Creek golf club less than seven miles away, offering a rich blend of business and leisure amenities. We are committed to maintaining the highest standards in hospitality, providing a warm and professional atmosphere for both guests and employees.\n\nThe Room Reservationist role is a crucial position in our operations, responsible for managing reservations with a friendly, efficient, and service-oriented approach. This role plays a key part in maximizing room revenue and the average room rate by quoting appropriate rates aligned with Aimbridge Hospitality standards. The Reservationist will work closely with both guests and internal teams to ensure a seamless booking experience while supporting key revenue management strategies. The position involves a variety of duties, including answering guest inquiries, booking reservations, managing availability, handling special reservations such as VIP bookings, packages, and discounts, and maintaining accurate records and reports.\n\nAdditionally, the Room Reservationist participates in monthly Rooms Merchandising meetings to provide insights and updates that help optimize room revenue. Effective communication and collaboration with the Sales Department are essential, especially concerning group bookings and related agreements. The role demands a high level of professionalism, composure under pressure, and the ability to swiftly and accurately evaluate alternative courses of action. The Reservationist also supports other departments by assisting at the front desk when necessary and performing forecasting and monitoring sales activities to anticipate potential challenges.\n\nCandidates for this position should expect to maintain a polished appearance while adhering to Aimbridge Hospitality's operational standards, including uniform and grooming guidelines. Regular attendance and punctuality are vital, reflecting the dynamic scheduling requirements of the hotel. In return, the company offers a competitive benefits package for full-time staff, including medical, dental, and vision coverage, disability income protection, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. Our commitment to employee wellbeing now includes the option of daily pay after an initial waiting period. This role provides a valuable opportunity to join a vibrant team in a thriving hospitality environment dedicated to service excellence and career growth.

Job Requirements

High school diploma or equivalent
experience in hotel or related field
ability to communicate clearly
ability to evaluate and select among alternatives quickly and accurately
ability to work under pressure
ability to listen, understand and clarify concerns
basic arithmetic skills
maintain composure under pressure

Job Qualifications

College course work in related field helpful
experience in a hotel or related field required
high school diploma or equivalent required
ability to convey information and ideas clearly
ability to evaluate and select among alternative courses of action quickly and accurately
ability to work well in stressful, high pressure situations
effective listening and clarification skills
ability to work with and understand financial information and basic arithmetic
ability to maintain composure and objectivity while under pressure

Job Duties

Approach all encounters with guests and employees in a friendly, service oriented manner
maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling
maintain high standards of personal appearance and grooming, including proper uniform and name tag
comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
maintain a warm and friendly demeanor at all times
answer all incoming calls promptly, in a friendly, efficient and courteous manner
be able to answer guest inquiries about hotel services, facilities and hours of operation
book room reservations focusing on maximizing room revenue and average rate using standard company rate quoting scenarios
communicate and work closely with the Sales Department concerning group bookings
continually update Central Reservations on rates and availability, maintain availability calendar and communicate relevant information to operations staff
maintain accurate files and reports
handle all special reservations including VIP reservations, packages and discounts
compile and input information for Rooms Merchandising meetings
promptly and accurately book and block rooms following Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements
attend Rooms Merchandising meetings and provide input on trends and revenue opportunities
be friendly, helpful and courteous to guests, managers and fellow employees at all times
complete forecasts as required by management
monitor daily sales activity and alert Reservations Manager or Guest Services Manager of sold out nights and other potential issues
perform duties requested by management
attend meetings as required
perform all duties of Reservations Agent and assist at front desk as needed