Job Overview
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k plan
Job Description
Our hotel offers a unique blend of comfort, convenience, and hospitality excellence, perfectly positioned across the street from Austin Straubel International Airport (GRB) and just around four miles from Lambeau Field, the iconic home of the Green Bay Packers. This prime location also connects guests to the exciting Oneida Casino via an interior walkway, where they can enjoy a variety of gaming options. For those who love outdoor activities, Thornberry Creek at Oneida, an exceptional golf course located less than seven miles away, provides a refreshing natural retreat. Our establishment prides itself on delivering a welcoming, vibrant atmosphere that caters to both business travelers and leisure guests, ensuring every stay is memorable and seamless.
We are currently seeking enthusiastic and personable individuals to join our team as Front Desk Agents. This role is part-time, with available shifts in the early morning (a.m.) and late afternoon/evening (p.m.), perfect for those seeking a flexible schedule. As the first and last point of contact for our guests, the Front Desk Agent plays a crucial role in shaping their entire experience. The ideal candidate will be the ultimate guest experience guru, excelling in extending warm welcomes, managing smooth check-ins and check-outs, and providing friendly, efficient service with every interaction.
In this role, you will be the face of our hotel—engaging with guests and ensuring their needs are met in a manner that exceeds expectations. Your ability to communicate clearly, handle reservations, manage requests, and resolve issues quickly and effectively will keep the front desk running like a well-oiled machine. Beyond routine tasks, you will be the hospitality ninja who can multitask effortlessly, responding gracefully to surprises and challenges that come your way throughout the shift. This is an exciting opportunity to join a dynamic team where your interpersonal skills and problem-solving capabilities will shine, making a lasting impression on all who walk through our doors.
As part of our team, you will also have the chance to grow your career within the hospitality industry. We value motivation and dedication and offer an engaging work environment with ongoing training. After completing an initial waiting period, team members who transition into full-time roles will be eligible for a competitive benefits package that includes daily pay options, medical, dental and vision coverage, various insurance programs, paid time off, an employee assistance program, and a 401k retirement plan. This package reflects our commitment to supporting our staff's well-being, both inside and outside the workplace.
The Front Desk Agent role is ideal for individuals who thrive in customer-focused environments, enjoy fast-paced settings, and have a passion for delivering exceptional guest experiences. Whether you have prior experience in hotel management or are eager to learn and grow in the field, we encourage you to apply and become part of a community that values warmth, professionalism, and excellence in hospitality.
We are currently seeking enthusiastic and personable individuals to join our team as Front Desk Agents. This role is part-time, with available shifts in the early morning (a.m.) and late afternoon/evening (p.m.), perfect for those seeking a flexible schedule. As the first and last point of contact for our guests, the Front Desk Agent plays a crucial role in shaping their entire experience. The ideal candidate will be the ultimate guest experience guru, excelling in extending warm welcomes, managing smooth check-ins and check-outs, and providing friendly, efficient service with every interaction.
In this role, you will be the face of our hotel—engaging with guests and ensuring their needs are met in a manner that exceeds expectations. Your ability to communicate clearly, handle reservations, manage requests, and resolve issues quickly and effectively will keep the front desk running like a well-oiled machine. Beyond routine tasks, you will be the hospitality ninja who can multitask effortlessly, responding gracefully to surprises and challenges that come your way throughout the shift. This is an exciting opportunity to join a dynamic team where your interpersonal skills and problem-solving capabilities will shine, making a lasting impression on all who walk through our doors.
As part of our team, you will also have the chance to grow your career within the hospitality industry. We value motivation and dedication and offer an engaging work environment with ongoing training. After completing an initial waiting period, team members who transition into full-time roles will be eligible for a competitive benefits package that includes daily pay options, medical, dental and vision coverage, various insurance programs, paid time off, an employee assistance program, and a 401k retirement plan. This package reflects our commitment to supporting our staff's well-being, both inside and outside the workplace.
The Front Desk Agent role is ideal for individuals who thrive in customer-focused environments, enjoy fast-paced settings, and have a passion for delivering exceptional guest experiences. Whether you have prior experience in hotel management or are eager to learn and grow in the field, we encourage you to apply and become part of a community that values warmth, professionalism, and excellence in hospitality.
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software
- Proficient in Microsoft Office suite
- Excellent communication skills
- Ability to multitask and manage time efficiently
- Capable of handling guest complaints and resolving conflicts peacefully
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Problem-solving skills and the ability to handle difficult situations calmly
- Positive attitude and a friendly, professional demeanor
Job Duties
- Greet guests warmly and deliver exceptional customer service
- Handle check-ins, check-outs, and reservations accurately
- Manage guest inquiries and requests promptly and efficiently
- Coordinate communication between guests and hotel departments
- Resolve guest issues and complaints with a positive attitude
- Maintain organized and accurate records of reservations and financial transactions
- Operate hotel management software and follow front desk procedures
Job Criteria
Experience
No experience required
Job Location
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