Job Overview
Employment Type
Full-time
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our establishment is a distinguished hotel conveniently located across from Austin Straubel International Airport (GRB) and just a short distance from Lambeau Field, home of the Green Bay Packers. Connected via an interior walkway to Oneida Casino, guests can enjoy a variety of gaming options, while nature and golf enthusiasts can take advantage of the nearby Thornberry Creek at Oneida, an exceptional golf course located less than seven miles away. This vibrant hotel combines accessibility, entertainment, and outdoor recreation to provide guests with an unmatched experience. Our team prides itself on delivering excellent service in a dynamic and inviting environment, making every visit memorable for our guests.
We are currently seeking a dedicated and energetic Banquets Captain to join our hospitality team. This pivotal role makes you the maestro behind the scenes and at the forefront of the action, orchestrating every detail of banquet events from start to finish. As the Banquets Captain, you will lead and manage the banquet staff to ensure flawless execution of events, consistently adhering to the Banquet Event Orders. Your leadership will be crucial in rallying the team, assigning tasks, and overseeing setup, service, and breakdown. You will uphold the highest standards in appearance, service, safety, and compliance with liquor laws, serving as an expert resource on policies and procedures.
This role requires a proactive individual with excellent communication, decision-making, and problem-solving skills, capable of operating efficiently under pressure. You will act as the vital link bridging Sales, Catering, and guests to ensure satisfaction, quickly addressing any issues or guest concerns while preventing accidents and maintaining a secure event environment. Your responsibilities will also include financial tasks such as wage reporting, inventory management, beverage service oversight, and handling cash and paperwork with keen accuracy.
Beyond event management, the Banquets Captain supports the team by conducting pre-event briefings, training new recruits, and maintaining operational excellence throughout. Flexibility and a willingness to assist in diverse tasks, from audio-visual support to managing lost and found, are essential attributes. This role offers an excellent chance to shine in a fast-paced, guest-focused setting where energy and attention to detail are valued.
Employees hired into full-time positions are eligible for a comprehensive benefits package after the initial waiting period, which includes daily pay options, medical, dental, and vision coverage, various forms of insurance, paid time off, an employee assistance program, and a 401k retirement plan. Join us as our Banquets Captain and take the lead in creating extraordinary events and unforgettable experiences for our guests.
We are currently seeking a dedicated and energetic Banquets Captain to join our hospitality team. This pivotal role makes you the maestro behind the scenes and at the forefront of the action, orchestrating every detail of banquet events from start to finish. As the Banquets Captain, you will lead and manage the banquet staff to ensure flawless execution of events, consistently adhering to the Banquet Event Orders. Your leadership will be crucial in rallying the team, assigning tasks, and overseeing setup, service, and breakdown. You will uphold the highest standards in appearance, service, safety, and compliance with liquor laws, serving as an expert resource on policies and procedures.
This role requires a proactive individual with excellent communication, decision-making, and problem-solving skills, capable of operating efficiently under pressure. You will act as the vital link bridging Sales, Catering, and guests to ensure satisfaction, quickly addressing any issues or guest concerns while preventing accidents and maintaining a secure event environment. Your responsibilities will also include financial tasks such as wage reporting, inventory management, beverage service oversight, and handling cash and paperwork with keen accuracy.
Beyond event management, the Banquets Captain supports the team by conducting pre-event briefings, training new recruits, and maintaining operational excellence throughout. Flexibility and a willingness to assist in diverse tasks, from audio-visual support to managing lost and found, are essential attributes. This role offers an excellent chance to shine in a fast-paced, guest-focused setting where energy and attention to detail are valued.
Employees hired into full-time positions are eligible for a comprehensive benefits package after the initial waiting period, which includes daily pay options, medical, dental, and vision coverage, various forms of insurance, paid time off, an employee assistance program, and a 401k retirement plan. Join us as our Banquets Captain and take the lead in creating extraordinary events and unforgettable experiences for our guests.
Job Requirements
- Minimum of 1 year progressive experience in a hotel or related field required
- high school diploma or equivalent required
- previous supervisory experience preferred
- alcohol awareness certification must comply with state regulations
- excellent communication decision-making and problem-solving abilities
- ability to work effectively under pressure and demonstrate initiative
- strong proficiency in financial tasks and arithmetic
Job Qualifications
- High school diploma or equivalent
- minimum one year progressive hotel or related experience
- previous supervisory experience preferred
- alcohol awareness certification compliant with state regulations
- excellent communication decision-making and problem-solving skills
- ability to work effectively under pressure and show initiative
- strong proficiency in financial tasks and arithmetic
Job Duties
- Lead banquet setup service and breakdown ensuring adherence to event orders
- uphold team appearance service and safety standards
- provide guidance on policies and liquor laws
- assign tasks rally and train banquet staff
- liaise with sales catering and guests resolving issues and ensuring satisfaction
- manage scheduling wage reports inventory and beverage service
- handle checks paperwork and cash accurately
- assist with audio-visual support attend meetings manage lost and found secure sensitive areas
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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