Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $23.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k with match
Paid Time Off
Paid holidays
Tuition Reimbursement
Life insurance
short-term disability
long-term disability
Job Description
CareMed Specialty Pharmacy is a dedicated specialty pharmacy committed to delivering exceptional pharmaceutical care and support to patients with complex and chronic health conditions. As part of a rapidly expanding specialty pharmacy program, CareMed provides a unique opportunity for professionals passionate about making a difference in healthcare to join a dynamic and supportive team. With its focus on specialty medications, particularly in fields such as oncology, CareMed ensures patients receive tailored treatments and comprehensive services that enhance their health outcomes and quality of life.
The company operates with a patient-centered approach, emphasizing personalized care and seamless coordination with healthcare providers. CareMed's specialty pharmacy services extend beyond traditional dispensing, incorporating patient education, medication adherence support, and assistance navigating manufacturer programs. Their commitment to compliance with federal and state regulations, as well as adherence to industry standards, underscores their dedication to quality and ethical practice.
This role is a full-time, Monday through Friday position with flexible schedules ranging from 8:30 am to 5:00 pm CST or 10:30 am to 7:00 pm CST. The position offers the flexibility of remote work, catering to diverse candidate needs and supporting work-life balance. Starting compensation begins at $23.00 per hour, reflecting the company’s commitment to competitive remuneration. An attractive sign-on bonus of $5,000 is available for employees who begin their tenure before July 31, 2026, further highlighting CareMed’s investment in talented professionals.
The Oncology Concierge Technician plays a pivotal role within CareMed's specialty pharmacy team. This position supports pharmacists, technician leads, supervisors, and managers in managing daily workflows related to dispensing specialty prescription medications. Technicians will be integral in ensuring that all assigned tasks are completed accurately and efficiently each day. Key responsibilities include providing first-call resolution assistance to healthcare providers and patients, responding promptly to inquiries, coordinating medication deliveries, collecting co-payments, and managing inbound call communications using exemplary customer service practices.
Additionally, Oncology Concierge Technicians are expected to understand and apply unique attributes and business rules related to manufacturer programs that partner with CareMed Concierge Services. This includes verifying on-label medication status, facilitating HUB enrollment opportunities, updating pending patient records, and performing activities in conformance with state and federal regulations, including Risk Evaluation and Mitigation Strategies (REMS).
Maintaining a safe, clean, and compliant pharmacy environment is essential, as is adherence to patient confidentiality laws and organizational code of ethics. This position contributes to team efforts by completing related tasks as necessary, supporting operational excellence, and upholding the high standards set forth by CareMed Specialty Pharmacy. Join CareMed to be part of a professional, mission-driven organization where your skills enhance patient care and support innovative specialty pharmacy services.
The company operates with a patient-centered approach, emphasizing personalized care and seamless coordination with healthcare providers. CareMed's specialty pharmacy services extend beyond traditional dispensing, incorporating patient education, medication adherence support, and assistance navigating manufacturer programs. Their commitment to compliance with federal and state regulations, as well as adherence to industry standards, underscores their dedication to quality and ethical practice.
This role is a full-time, Monday through Friday position with flexible schedules ranging from 8:30 am to 5:00 pm CST or 10:30 am to 7:00 pm CST. The position offers the flexibility of remote work, catering to diverse candidate needs and supporting work-life balance. Starting compensation begins at $23.00 per hour, reflecting the company’s commitment to competitive remuneration. An attractive sign-on bonus of $5,000 is available for employees who begin their tenure before July 31, 2026, further highlighting CareMed’s investment in talented professionals.
The Oncology Concierge Technician plays a pivotal role within CareMed's specialty pharmacy team. This position supports pharmacists, technician leads, supervisors, and managers in managing daily workflows related to dispensing specialty prescription medications. Technicians will be integral in ensuring that all assigned tasks are completed accurately and efficiently each day. Key responsibilities include providing first-call resolution assistance to healthcare providers and patients, responding promptly to inquiries, coordinating medication deliveries, collecting co-payments, and managing inbound call communications using exemplary customer service practices.
Additionally, Oncology Concierge Technicians are expected to understand and apply unique attributes and business rules related to manufacturer programs that partner with CareMed Concierge Services. This includes verifying on-label medication status, facilitating HUB enrollment opportunities, updating pending patient records, and performing activities in conformance with state and federal regulations, including Risk Evaluation and Mitigation Strategies (REMS).
Maintaining a safe, clean, and compliant pharmacy environment is essential, as is adherence to patient confidentiality laws and organizational code of ethics. This position contributes to team efforts by completing related tasks as necessary, supporting operational excellence, and upholding the high standards set forth by CareMed Specialty Pharmacy. Join CareMed to be part of a professional, mission-driven organization where your skills enhance patient care and support innovative specialty pharmacy services.
Job Requirements
- High school diploma or GED
- licensed or registered Oncology Concierge Technician as required by state law
- one or more years of pharmacy experience
- knowledge of pharmacy terminology including sig codes and Roman numerals
- knowledge of brand and generic medication names
- basic math and analytical skills
- intermediate typing and keyboarding skills
- registration with Board of Pharmacy as required by state law
- independent worker
- good interpersonal skills
- excellent verbal and written communication skills
- ability to work independently and meet deadlines efficiently
- detail-oriented
- great time-management skills
Job Qualifications
- High school diploma or GED
- licensed or registered Oncology Concierge Technician as required by state law
- previous experience in pharmacy
- certified Oncology Concierge Technician (PTCB) preferred
- specialty pharmacy experience preferred
- one or more years of pharmacy experience required
- three or more years of pharmacy experience preferred
- knowledge of pharmacy terminology including sig codes and Roman numerals
- knowledge of brand and generic medication names
- basic math and analytical skills
- intermediate typing and keyboarding skills
- registered with Board of Pharmacy as required by state law
- certified Pharmacy Technician (PTCB) preferred
- independent worker with good interpersonal skills
- excellent verbal and written communication skills
- ability to work independently and efficiently meet deadlines
- detail-oriented with great time-management skills
Job Duties
- Practice first call resolution to assist healthcare providers and patients with pharmacy needs
- provide phone support by communicating with patients and physician office staff to resolve issues, coordinate medication deliveries, collect co-payments, and answer questions
- understand manufacturer program attributes and business rules specific to Concierge Services
- perform duties assigned by senior management related to manufacturer relationships including verifying on-label status and offering HUB enrollment opportunities
- perform pharmacy-related activities in compliance with state and federal laws and REMS programs
- maintain a safe and clean pharmacy environment adhering to procedures, rules, regulations, and patient confidentiality laws
- contribute to team efforts by completing related tasks and duties as assigned
- conduct job responsibilities in accordance with company code of conduct, policies, and professional standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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