On-Site

Laredo, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $14.00 - $18.00

Work Schedule

Standard Hours

Day Shifts

Benefits

competitive pay

performance-based incentives

in-person work environment

Job Description

Traba is a dynamic staffing and workforce solutions company specializing in connecting skilled workers with leading employers in the warehouse and manufacturing sectors. With a strong commitment to operational excellence and customer service, Traba is dedicated to providing a seamless employment experience for both workers and client companies. The company prioritizes fostering positive relationships, ensuring compliance with workplace standards, and driving productivity through effective workforce management. Traba's unique positioning as an intermediary allows it to support both the needs of its workers and its client partners, making it a trusted leader in workforce solutions for fast-paced operational environments.

The role of Customer On-Site at Traba is pivotal in maintaining the smooth operation of client facilities by acting as the primary liaison between Traba's workforce and the on-site leadership team. This position requires a detail-oriented, proactive individual who thrives in a busy warehouse or manufacturing setting. The Customer On-Site representative is responsible for operational oversight to ensure exceptional service delivery, managing daily worker support responsibilities, and facilitating effective communication among workers, site supervisors, and Traba's internal operations team. This is a hands-on role that involves engaging directly with workers for onboarding, scheduling, and performance support while simultaneously liaising with client leadership to ensure the workforce meets all operational demands.

The job demands strong interpersonal skills, professionalism, and possibly bilingual communication abilities (English and Spanish preferred, but not mandatory) to build and sustain positive working relationships on-site. Candidates will need to be adaptable, organized, and capable of managing multiple priorities without compromising service quality. The compensation for this role is competitive, featuring an hourly base pay ranging from $14.00 to $18.00 coupled with performance-based incentives linked to attendance, shift completion, and overall account health. The position requires in-person work, reflecting its highly interactive and hands-on nature.

In this role, you will serve as the face of Traba inside the client facility, managing critical tasks such as worker onboarding, performance monitoring, and issue resolution. You will also coordinate scheduling, facilitate communications, and drive account growth by identifying opportunities for expanding services within the client site. The role offers a unique opportunity to build extensive knowledge of workforce operations in an essential industry while developing key skills in coordination, leadership, and customer service, all within a growth-oriented and supportive organizational culture. Overall, the Customer On-Site role at Traba presents a fulfilling career path for candidates passionate about workforce engagement and operational success in a logistical environment.

Job Requirements

High school diploma or equivalent required
Associate's or Bachelor's degree preferred
Bilingual (English and Spanish) preferred but not required
1-2+ years of experience in operations or customer-facing environments including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination
Strong interpersonal, verbal, and written communication skills
Professional demeanor and ability to represent Traba with workers and client stakeholders
Polished and presentable in a customer-facing environment
Warm, friendly, and approachable with the ability to coach workers and confidently enforce standards
Organized, detail-oriented, and proactive problem solver
Comfortable working in fast-paced, dynamic warehouse environments

Job Qualifications

High school diploma or equivalent
1-2+ years of experience in operations or customer-facing environments including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination
Strong interpersonal, verbal, and written communication skills including email and in-person communication
Professional demeanor with the ability to represent Traba with workers and client stakeholders
Polished and presentable in a customer-facing environment
Warm, friendly, and approachable with the ability to coach workers and confidently enforce standards
Organized, detail-oriented, and a proactive problem solver
Comfortable working in fast-paced, dynamic warehouse environments
Associate's or Bachelor's degree preferred
Bilingual (English and Spanish) preferred but not required

Job Duties

Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support
Serve as the primary relationship owner with supervisors and key points of contact at the facility
Facilitate worker onboarding, introductions, and first-day check-ins
coordinate interviews and start schedules for new hires such as forklift operators
Oversee worker vetting, drug testing, and onboarding end-to-end
Assist workers with clock-ins, pay questions, and performance feedback
manage worker performance on-site and escalate issues to internal teams as needed
Act as the bridge between the client site, Traba Ops, and Worker Support teams - communicating key updates, attendance issues, or staffing changes clearly and professionally
Identify and flag worker performance concerns or site challenges early, working proactively to resolve them
Handle incident management and escalations
Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience
Own shift and schedule management, and distribute and manage PPE
Identify and drive wallet expansion opportunities within the account