On-Site Property Manager - FT - Hallmark

Ontario, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $30.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

short-term disability

Life insurance

401(k) retirement plan

Job Description

Pan American Properties, Inc. is a respected property management company committed to fostering thriving residential communities through exceptional management and dedicated service. Renowned for managing a diverse portfolio of properties across California, Pan American Properties places a strong emphasis on leadership, community engagement, and the well-being of both their residents and employees. They offer a range of modern living accommodations supported by comprehensive management strategies designed to maximize both resident satisfaction and operational excellence. Passionate about empowering their teams, Pan American Properties invests in professional development and ensures a supportive work environment that values accountability, transparency, and growth.

One of their notable properties, Hallmark at Mission Apartments located in Ontario, CA, is a vibrant community comprising 50 fully renovated units. This charming residential complex features 2-bedroom, 1-bathroom apartments with premium amenities including in-unit HVAC systems, on-site washer and dryer facilities, private garage parking, and communal facilities such as a clubhouse and a pool. Pets are welcome, making it a family-friendly option for long-term living. A unique aspect of this opportunity is the on-site residency requirement, allowing the property manager to live and lead within the community directly on the premises in a discounted 2-bedroom apartment, fostering a seamless connection with the residents they serve.

The role of the On-Site Resident Manager at Hallmark at Mission Apartments is a full-time position, offering a competitive pay rate of $30.00 per hour, Monday through Friday, from 8:30 a.m. to 5:00 p.m. This pivotal role focuses on cultivating a welcoming and well-maintained community atmosphere while managing all operational, administrative, and financial aspects of property management. The On-Site Resident Manager is expected to actively engage with residents, addressing their needs and concerns promptly, enforcing lease policies fairly, and ensuring all community amenities are functioning and well-maintained within budget.

The ideal candidate will have a minimum of 3 years experience as an on-site property manager, demonstrating proficiency in financial management, tenant relations, and maintenance oversight. Strong knowledge of landlord-tenant laws, Fair Housing regulations, and property management software is essential. In addition, excellent communication, organizational, and leadership skills are critical to succeed in this fast-paced, high-energy environment. This role demands a blend of autonomy and collaboration, where the manager operates independently while having the full support of corporate and maintenance teams.

Pan American Properties is committed to creating communities where residents feel valued and supported. As such, the On-Site Resident Manager will play a key role in ensuring maximum occupancy through effective marketing strategies, handling lease agreements, overseeing move-ins and move-outs, and maintaining detailed records. This includes conducting routine property inspections, managing repair and maintenance requests, monitoring resident compliance, and mediating when necessary to maintain a peaceful living environment.

Emphasizing a culture of growth and continuous improvement, Pan American Properties offers a comprehensive benefits package including medical, dental, and vision insurance, flexible spending accounts, short-term disability, life insurance, and a 401(k) with company match. The company prioritizes work-life balance and personal development, making this an exceptional opportunity for a motivated professional seeking a stable career with meaningful impact in property management. Overall, this position invites a proactive, personable, and dedicated individual to become an integral part of the Hallmark at Mission community and the broader Pan American Properties family.

Job Requirements

high school diploma or equivalent
minimum of 3 years of experience as an on-site property manager or equivalent relevant experience
strong computer skills with knowledge of Microsoft Office Suite including Excel, Word, and Outlook
thorough knowledge of landlord tenant law, including Fair Housing regulations
strong maintenance operations knowledge related to apartment communities
excellent interpersonal and communication skills
effective administrative, organizational, and time management abilities
willingness to live on-site at the Hallmark property in Ontario, CA
pass a thorough background check and drug screening prior to placement

Job Qualifications

high school diploma or equivalent
minimum of 3 years of experience as an on-site property manager or highly relevant experience with consistent property management
strong computer literacy with knowledge of Microsoft Office Suite, including Excel, Word, and Outlook
experience in budget preparations and monthly reports preparation highly desired
strong knowledge of landlord tenant law and regulations, including Fair Housing Laws
strong knowledge of maintenance operations as it relates to apartment communities
strong interpersonal and communication skills to interact effectively with prospects, residents, peers and management
effective administrative, organizational and time management skills

Job Duties

establishing and promoting a community environment
be available to residents and assist their needs
perform administrative responsibilities
serve as the primary responsibility for the financial operations of the community by maximizing the income and controlling the expenses of the apartment community
demonstrate ability to understand financial goals, operate asset in owner's best interest in accordance with company policies and procedures, and comply with Fair Housing, State and Federal laws
ensure community is rented to fullest capacity by utilizing marketing strategies to attract prospective residents
interpret, enforce, and explain the apartment lease and all policies proactively during check-ins and welcomes
walk property and/or building to address safety concerns, maintenance items, pool or landscaping issues and cleaning needs
ensure community is maintained to the best possible physical condition within the limits of the established budget
review, report, and document all necessary maintenance requests
ensure community appearance and repairs are noted and completed on a timely basis
oversee and ensure all resident move-ins, move-outs, rent increases, and evictions are processed in a timely manner
monitor conduct of residents to ensure compliance with house rules, regulations, and lease
enforcement of apartment rules, maintain written records, and report occupancy violations, disturbances and other infractions by tenants and guests
responsible for managing daily operations of community related matters, by investigating and resolving resident concerns, and initiating corrective actions
complete various daily and month-end reports including collection of rent, administration of late fees, three-day notices, and delinquency notices
attend company trainings, provide input and direction, and develop action plans for community improvement