On-Call Room Attendant-1

Lynn, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $32.95

Work Schedule

On-call

Weekend Shifts

Benefits

Health Insurance

wellness programs

retirement plans

MOstay program

competitive salary

Meals served on duty

uniform laundering

Discounted colleague parking

Job Description

Mandarin Oriental, Boston is a prestigious luxury hotel situated in the heart of the Back Bay area, overlooking the iconic Boylston Street. Known for combining classic Bostonian residential elegance with refined Oriental heritage, the hotel boasts 138 spacious guest rooms and 12 exquisite suites designed to provide guests with a perfect blend of style and comfort. The property is also home to a world-renowned spa that introduces Boston to unique and acclaimed Mandarin Oriental therapies, reinforcing its reputation as a premier destination for travelers seeking luxury and exceptional service. The hotel is part of the globally recognized Mandarin Oriental Hotel Group, an award-winning owner and operator of some of the most luxurious hotels, resorts, and residences around the world. This esteemed group is known for creating some of the most sought-after properties that offer legendary hospitality inspired by Asian heritage and the latest luxury experiences. Mandarin Oriental, Boston, prides itself on its commitment to integrity, respect, and a growth mindset, fostering a work environment where teamwork and professional development are highly valued.

The position of On-Call Room Attendant at Mandarin Oriental, Boston presents a vital opportunity to join the Housekeeping team responsible for maintaining the impeccable cleanliness and presentation of all guestrooms and public areas. Reporting to the Executive Housekeeper and Assistant Housekeeping Manager, and under the direction of Housekeeping Supervisors, the On-Call Room Attendant plays a crucial role in upholding the unparalleled standards and guidelines set by the Mandarin Oriental Hotel Group. This role demands attention to detail, efficiency, and a commitment to delivering outstanding service to guests. The On-Call Room Attendant ensures that guestrooms are spotless, amenities are replenished according to brand standards, and any defects or maintenance issues are promptly reported. Flexibility is key, as this role requires working an on-call schedule that includes weekends and holidays. The position offers a competitive hourly wage of $32.95 and provides opportunities for learning and development through the Mandarin Oriental’s comprehensive programs designed to support career growth. Additional benefits include health and wellness programs, retirement plans, the MOstay program allowing discounted stays at Mandarin Oriental hotels worldwide, and locally provided perks such as meals while on duty, uniform laundering, and discounted parking. Mandarin Oriental, Boston, is an equal opportunity employer committed to fostering an inclusive workplace free from discrimination and harassment. This role is perfect for individuals with prior luxury hospitality experience who aspire to work in a prestigious environment dedicated to exceptional service and continuous learning.

Job Requirements

Minimum of one year’s experience in luxury hospitality in a similar role
Reading, writing, and oral proficiency in the English language
Ability to stand and walk for up to 8 hours a day
Ability to regularly lift, push, or pull 30 pounds
Ability to work a flexible on-call schedule to include weekends and holidays

Job Qualifications

Minimum of one year’s experience in luxury hospitality in a similar role
Reading, writing, and oral proficiency in the English language
Ability to stand and walk for up to 8 hours a day
Ability to regularly lift, push, or pull 30 pounds
Ability to work a flexible on-call schedule to include weekends and holidays

Job Duties

Ensure guestrooms and hotel areas are cleaned and maintained according to Mandarin Oriental Hotel Group standards and guidelines
Remove all soiled linens, towels, and trash from room and appropriately store or dispose of in the back of house
Thoroughly clean guest bathrooms using approved cleaning products
Organize and arrange guest amenities and personal items according to brand standards
Replenish amenities towels, and linens, as needed
Efficiently make beds to meet appearance standards
Clean windows and mirrors
Vacuum carpet and dust furniture, surfaces, vents, and baseboards
Report any defects in guest rooms and public areas, including damaged fixtures or furniture, for correction by the appropriate department
Provide exceptional service to all guests
greet guests and offer assistance, answer questions, and respond to any and all requests
Other duties as assigned by management