Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
On-call
Benefits
Paid sick time
Employee assistance program
Job Description
FirstService Residential is a leading property management company dedicated to transforming the residential community experience across the United States and Canada. With a portfolio exceeding 9,000 residential communities, FirstService Residential specializes in providing professional association management services that are tailored to meet the unique needs of each community. The company's commitment to excellence is reflected in its Great Place to Work certification, underscoring a workplace culture that values diversity, inclusiveness, and associate development. FirstService Residential offers competitive salaries, comprehensive benefits including medical, dental, and retirement plans, as well as robust career training and ongoing professional development opportunities for its 19,000 associates.
The role of Floating On-Call Receptionist is an integral component of the high-rise property operations team. As a Floating On-Call Receptionist, you will play a crucial role in ensuring the smooth functioning of community areas during evening and overnight hours, generally between 3 PM and 8 AM. The position requires flexibility to cover various shifts as needed, often on an on-call basis across multiple locations in Tempe, Scottsdale, and Phoenix. Compensation for this role ranges from $20 to $21 per hour, commensurate with experience and education. This role is ideal for individuals who thrive in dynamic environments with diverse administrative tasks and excellent opportunities for customer interaction.
Your primary responsibilities will include greeting visitors warmly, handling resident phone calls efficiently, and performing general administrative duties such as updating ownership records and managing mail distribution. You will also be pivotal in facilitating access to community amenities by handling fee transactions and distributing access cards or equipment as required by the community. Additionally, you will process maintenance work orders, follow up on their status to ensure timely completion, and assist community management in various tasks as assigned. The successful candidate will demonstrate outstanding communication skills, attentiveness to detail, strong problem-solving abilities, and a professional demeanor capable of diffusing tense situations.
This position demands the ability to work independently, with minimal supervision, while prioritizing multiple tasks as new demands arise. Proficiency with the MS Office suite and a customer-centric attitude are essential. The physical requirements include the ability to work seated or standing for extended periods and to lift objects up to 30 pounds. This role offers a rewarding opportunity to contribute to a premier property management company known for its employee satisfaction and commitment to excellence in community living.
The role of Floating On-Call Receptionist is an integral component of the high-rise property operations team. As a Floating On-Call Receptionist, you will play a crucial role in ensuring the smooth functioning of community areas during evening and overnight hours, generally between 3 PM and 8 AM. The position requires flexibility to cover various shifts as needed, often on an on-call basis across multiple locations in Tempe, Scottsdale, and Phoenix. Compensation for this role ranges from $20 to $21 per hour, commensurate with experience and education. This role is ideal for individuals who thrive in dynamic environments with diverse administrative tasks and excellent opportunities for customer interaction.
Your primary responsibilities will include greeting visitors warmly, handling resident phone calls efficiently, and performing general administrative duties such as updating ownership records and managing mail distribution. You will also be pivotal in facilitating access to community amenities by handling fee transactions and distributing access cards or equipment as required by the community. Additionally, you will process maintenance work orders, follow up on their status to ensure timely completion, and assist community management in various tasks as assigned. The successful candidate will demonstrate outstanding communication skills, attentiveness to detail, strong problem-solving abilities, and a professional demeanor capable of diffusing tense situations.
This position demands the ability to work independently, with minimal supervision, while prioritizing multiple tasks as new demands arise. Proficiency with the MS Office suite and a customer-centric attitude are essential. The physical requirements include the ability to work seated or standing for extended periods and to lift objects up to 30 pounds. This role offers a rewarding opportunity to contribute to a premier property management company known for its employee satisfaction and commitment to excellence in community living.
Job Requirements
- able to lift objects weighing up to 30 pounds
- able to sit and/or stand for lengthy periods of time
- able to work in typical office environment using a computer
- friendly, outgoing, and personable
- strong communication skills
- customer service experience
- availability to work evening and overnight shifts between 3 PM and 8 AM
- flexibility to cover various shifts as needed
- ability to work independently with little supervision
Job Qualifications
- customer service experience required
- familiarity with HOA or property management is a plus
- proficient with MS Office suite
- outstanding communication skills
- ability to prioritize and adjust to incoming demands
- ability to work independently with little supervision
- superb judgment and decision-making skills
- tremendous listener with ability to diffuse tense situations
Job Duties
- cover various shifts as needed
- greet all guests with a warm smile and inviting attitude
- receive and respond to resident phone calls
- redirect as appropriate
- meet with inquiring homeowners in lobby as may be appropriate
- facilitate amenity access including acceptance/transmittal of fees and distribution of access cards and other equipment to homeowners
- update new/existing owners' information forms in the appropriate system daily or as required
- sort incoming mail, faxes, and courier deliveries for distribution
- enter and process work orders for maintenance requests from homeowners
- assist in follow-up on the status of work orders to ensure timely resolution and closure
- perform other community coordinator duties as assigned by amenities center manager or community manager
Job Criteria
Experience
No experience required
Job Location
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