ON CALL Receptionist

TowneBank is a reputable financial institution that prides itself on a strong commitment to exquisite service to its members, fostering a sustainable and reasonable rate of return for its shareholders. It is a community-centered bank deeply embedded within the Hampton Roads area, serving cities such as Virginia Beach, Norfolk, Portsmouth, Suffolk, and Chesapeake. TowneBank adopts a hometown banking philosophy where its family members, directors, and employees actively volunteer, serve on boards, and contribute their time and talents to promote the social, cultural, and economic well-being of the communities they serve. This ethos is reflected in the day-to-day operations of the bank, which not only aims for financial success but also strives to maintain a leadership role in community development and support.

The role of an On-Call Receptionist at TowneBank is a vital position that requires flexibility, professionalism, and a commitment to excellent customer service. This role involves traveling across multiple branch and department locations within the Hampton Roads area to provide coverage as needed. The On-Call Receptionist is expected to be highly adaptable, as the position demands readiness to work during holidays, cover for vacations, medical absences, or any other unforeseen gaps in staffing. This means often working with little notice and the ability to respond promptly to spur-of-the-moment staffing needs.

As the first point of contact for members, the On-Call Receptionist is expected to maintain a professional appearance and demeanor, greet members warmly, understand their needs, and direct them to the appropriate personnel or department efficiently. Operating the main telephone switchboard with skill and friendliness is a key responsibility, as well as assisting with routine office tasks such as typing correspondence, assisting with copy projects, and other duties that support the smooth operation of the branch or department. Additionally, this individual must be well-informed about TowneBank’s branch locations, hours, contact numbers, and key personnel to provide consistent, accurate information to callers and visitors.

Physical demands include the ability to travel between locations, spend a significant amount of time seated as well as walking, escorting customers within the branch, and assisting elderly or handicapped visitors. Handling office equipment such as fax and copy machines regularly, organizing supplies, and maintaining customer hospitality by preparing refreshments are part of the daily tasks.

The work environment is typical of a business office, with the receptionist area located near main entrance doors which may expose the position to changing air temperatures throughout the day. The successful On-Call Receptionist must possess exemplary customer service and telephone skills, combined with reliability and flexibility to meet on-call work demands. Experience with computer applications such as Microsoft Word and Excel is preferred, though not mandatory.

TowneBank emphasizes compliance with all federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), ensuring a secure and ethical banking environment. This role offers the unique opportunity to be part of a dedicated team that values community involvement, career growth, and service excellence, reflecting TowneBank’s core values and business philosophy.