On Call - Receptionist

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $21.30

Work Schedule

Flexible

On-call

Weekend Shifts

Benefits

Sick Time

Job Description

Cascade PBS is a well-established public media organization based in Seattle, dedicated to serving the community through informative and inspiring content. Their mission is to improve the world by providing relevant and essential media services that foster education, cultural awareness, and community engagement. Cascade PBS strives to be a leader in public broadcasting within the region, reflecting values that include integrity, community involvement, innovation, and diversity. As a nonprofit organization, it focuses on delivering quality programming and outreach initiatives that resonate with a broad audience ranging from local communities to nationwide viewers via public television and digital platforms.

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Job Requirements

High school diploma or equivalent
one-year receptionist and/or customer service experience
one-year experience with multi-line telephone system strongly preferred
excellent interpersonal communication skills
proficiency in MS Outlook
ability to handle multiple tasks with a positive and professional manner
ability to lift up to 55 pounds unassisted
ability to perform physical tasks such as stretching, climbing steps, bending, and moving office equipment
ability to work some evenings, weekends, holidays and on-call shifts as needed
ability to sit, stand and type for long periods

Job Qualifications

High school diploma or equivalent
one-year receptionist and/or customer service experience
one-year experience with multi-line telephone system strongly preferred
excellent interpersonal communication skills appropriately tailored to different recipients
proficient in MS Outlook
commitment to ongoing technical skill development as relates to position
ability to handle multiple tasks with a positive and professional manner

Job Duties

Provide excellent customer service by being professional, courteous, friendly and prompt
open and secure Cascade PBS lobby area and keep the area orderly and free of clutter
greet and direct station guests and visitors
handle and route internal and external calls and paging on a multi-line phone system
refer questions and requests for information to the appropriate departments (e.g. Programming, Customer Service, Engineering, Accounting)
accept and monitor incoming and outgoing courier deliveries including UPS and FedEx
distribute and collect ID badges for vendors and guests, as well as tracking temporary use badges
initiate and enforce compliance with COVID-19 protocols required to enter the building
maintain confidentiality as appropriate
open, sort, mark as received, and distribute daily incoming mail to internal mailboxes
process and prepare outgoing mail
inform recipients of incoming packages and maintain staff mailboxes
communicate any general office equipment service needs to IT
inventory and order lunchroom and general office supplies
empty dishwasher each morning, restock kitchen after mail duties
perform duties on admin task list
staff reception desk during special events as assigned
collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of Cascade PBS
other duties, responsibilities and activities may change or be assigned at any time with or without notice