Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company known for its innovative approach in the hospitality industry. With a dominant presence in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate is rapidly expanding its footprint across Europe, Latin America, and the Caribbean. The company's impressive portfolio includes global properties valued at over $20 billion, generating more than $5 billion in cumulative revenues. Highgate specializes in providing expert guidance throughout all stages of the hospitality property lifecycle, from planning and development to recapitalization or disposition. The company also excels in the... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Flexible and long hours sometimes required
- Medium work - exerting up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly
- Ability to stand during entire shift
- Effective at listening, understanding, and clarifying concerns
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented manner
- Effective in handling problems including anticipating and solving
- Ability to show initiative including anticipating guest or operational needs
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Ability to stand during entire shift
- Effective listening and communication skills
- Ability to multitask and prioritize functions
- Friendly, courteous, and service-oriented attitude
- Problem-solving skills including anticipating and preventing issues
- Demonstrated initiative and anticipation of guest needs
Job Duties
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently
- Know how to read the Banquet Event Order and be familiar with the menu of the assigned function
- Serve guests according to the hotel's standards in a friendly, courteous, and professional manner
- Respond to guest problems, complaints, and accidents
- communicate to management if necessary
- Set all tables according to hotel standards
- Maintain the banquet storeroom in a neat and orderly manner, stocked with appropriate supplies
- Clean-up banquet space after the function and ensure equipment and supplies are properly stored and re-stocked
- Prepare room according to BEO and meal functions
- Follow all money handling procedures when serving guests
- Know menu items for each function and give accurate descriptions
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
No experience required
Job Location
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