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On Call Concierge/Receptionist

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $20.00 - $22.00
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Work Schedule

Flexible
On-call
Day Shifts
Night Shifts
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Benefits

Competitive wages
Access to wages before payday
Flexible scheduling options with full-time and part-time hours
Paid Time Off
Holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer matching
Paid training
Opportunities for advancement
meals
uniforms
Employee assistance program

Job Description

Integral Senior Living is a respected leader in the senior living industry, proudly operating as part of the Discovery Senior Living family of companies. With a strong commitment to delivering quality care and lifestyle-focused environments, Integral Senior Living manages a range of senior living communities designed to enhance the lives of seniors with comfort, dignity, and respect. The company is dedicated to fostering a positive work culture where employees, known as "Culture Keepers," are valued for their essential role in creating excellent experiences for residents. Employing thousands of team members, Integral Senior Living emphasizes teamwork, compassion, and professional growth in its workplace.

The role of Concierge/Receptionist at Integral Senior Living is an excellent opportunity for individuals who thrive in a supportive and dynamic senior living environment. This position is responsible for being the welcoming face and voice of the community, ensuring that residents, guests, and staff receive courteous and professional service at all times. The Concierge manages telephone calls, greets visitors, handles inquiries, and provides essential information while maintaining a neat and organized reception area. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask effectively.

Integral Senior Living offers various shift options including the night on-call concierge shift, evening, and day shifts, providing flexibility to suit different schedules. Employees enjoy competitive wages, opportunities for advancement, and a comprehensive benefits package, including health, dental, vision, and disability insurance for full-time staff. Additional perks such as access to wages before payday, paid training, paid time off, holiday pay, 401(k) with matching contributions, meals, uniforms, and an Employee Assistance Program contribute to a supportive work environment.

The position also involves administrative duties such as managing resident phone lists and move-in/move-out registers, coordinating appointments like hairdresser or transportation for residents, and assisting dining staff by preparing meal tickets and tallying counts. The role is vital to maintaining good communication and operational flow within the community, enhancing both resident satisfaction and overall efficiency.

If you are passionate about making a direct impact on the lives of seniors and enjoy being part of a team that values compassion and service, Integral Senior Living invites you to apply for the Concierge/Receptionist position. This role offers not only a job but a meaningful career path where you can grow professionally while helping enrich the lives of the senior community members.

Job Requirements

  • High school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Qualifications

  • High school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Duties

  • Carries out telephone answering and reception duties as required
  • takes complete messages with pertinent information and communicates messages to the intended recipient
  • greets residents and visitors
  • answers inquiries and gives directions
  • collates brochures for the marketing department
  • prepares meal tickets for team members and family members and tallies meal count sheets for the dining staff
  • updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
  • manages appointments for residents and family members such as hairdresser, transportation, etc
  • maintains and keeps desk and entry area neat and organized
  • organizes and distributes mail to residents, Executive Director and Department Coordinators
  • maintains resident forms for miscellaneous credits
  • maintains adherence to all company personnel policies and established operating policies and procedures
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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