On-Call Concierge | One Pacific Towers

One Pacific Towers is a premier residential community managed by Columbia Hospitality, a renowned hospitality management company committed to delivering exceptional guest experiences and fostering a people-first culture. Columbia Hospitality has a strong reputation for creating inclusive, values-driven workplaces where employees are supported to grow both professionally and personally. This role sits within an environment that prioritizes communication, respect, and genuine care for residents and guests, aligning with the company’s mission of Creating Exceptional Experiences. Columbia Hospitality values diversity and encourages fresh perspectives, offering numerous growth opportunities, community engagement options, and a supportive team atmosphere. The organization’s focus is on building meaningful relationships with residents and guests, ensuring safety, efficiency, and comfort in a vibrant residential setting.

The On-Call Concierge at One Pacific Towers plays a vital front-line role in connecting with residents and guests while managing the front desk operations. This position is hourly, with a competitive pay rate of $25.00 per hour, and offers uniquely flexible pay options allowing employees to get paid daily. The concierge operates as the primary point of contact for residents, guests, and vendors, scheduling amenity space, managing incoming deliveries, and monitoring building security to maintain a safe and welcoming environment. The role requires a professional presence combined with excellent project management, communication, and conflict resolution skills to build and sustain strong community relationships. Attention to detail is critical to maintain logs, manage visitor permissions, coordinate building intranet service requests, and communicate effectively with team members and management.

Beyond operational responsibilities, the concierge is expected to maintain comprehensive knowledge of regional events to support residents' interests and provide timely information. Maintaining close collaborations with local police and alarm monitoring services ensures optimal building security protocols are followed, including preventing unwanted visitors or solicitors from accessing private residences or common areas. Additionally, the concierge keeps the office space neat and organized to uphold a professional and welcoming front desk environment.

The company culture emphasizes work-life balance, providing paid time off, holiday pay, and a suite of benefits such as medical, dental, vision, disability insurance, and 401K plans with employer contributions to HSA/FSA accounts. Columbia Hospitality promotes a values-based culture including opportunities for community involvement, employee assistance programs, referral bonuses, and discounts on lodging, dining, spa, golf, and retail offerings. This role also offers development avenues through online learning platforms and participation in various committees and task forces.

Candidates are encouraged to apply even if their experience does not perfectly match every qualification, reflecting Columbia Hospitality’s commitment to building a diverse and inclusive workforce. The On-Call Concierge position provides a rewarding opportunity to contribute positively to a tight-knit, inclusive community and build a career in a supportive, dynamic environment.