On-Call Concierge, Hope Lodge

The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Established through the efforts of passionate volunteers and professionals, the organization has grown into a leading force in cancer research, prevention, and patient support services. With the commitment of its employees and an impressive network of over 1.3 million volunteers, the American Cancer Society strives to provide compassionate care, deliver educational resources, and fund innovative cancer research, making a lasting impact on communities nationwide. The organization's culture embodies diversity and inclusivity, believing that a variety of perspectives and backgrounds enriches the services they provide to cancer patients and their families. Their mission-driven work environment fosters dedication, personal fulfillment, and a collective commitment to saving lives.

The role of Concierge at the American Cancer Society is pivotal in creating a welcoming and safe environment for guests visiting their facilities. This role acts as the first point of contact, managing front desk operations that ensure guests experience seamless check-in and check-out processes. The Concierge is responsible for providing valuable information about lodge amenities and community resources to guests, enhancing their stay and overall experience. Additionally, they coordinate transportation options and support services like the EMPOWER Program, which underscores the organization's holistic approach to patient and guest care.

The Concierge also plays an essential role in addressing guest requests, concerns, and emergencies with professionalism and efficiency. Maintaining a well-organized front desk area and accurate records is vital to support the organization's standards for operational excellence. Safety and security within the lobby are monitored consistently by the Concierge, enforcing protocols that help maintain a secure environment for all visitors and staff. The position offers a competitive pay rate of $19.54 per hour and requires someone who thrives in a dynamic, guest-focused setting. The American Cancer Society values strong communication skills, the ability to multitask, and proficiency in Microsoft Office and multi-line phone systems.

Candidates for this role should have a high school diploma or equivalent, with additional education or training in hospitality management or customer service considered a plus. Prior experience in hospitality or guest services is preferred, alongside at least one year of customer service experience. The ability to work flexible hours, including evenings and weekends, is essential to meet the demands of this role. Physical stamina is also necessary as the job involves standing, walking, and occasional lifting while assisting guests.

Working as a Concierge at the American Cancer Society is more than just a job; it is an opportunity to engage directly with a noble cause, supporting a community dedicated to fighting cancer. The organization offers a comprehensive benefits package, including generous paid time off, medical and dental insurance, retirement plans, wellness programs, and professional development opportunities designed to help staff members grow and succeed in their careers. As an equal opportunity employer, the American Cancer Society invites diverse talent to join its mission of saving lives and providing hope to those affected by cancer.